Dental Schedule Coordinator

Job Description

Job Description

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Upscale Dental Office Seeks Guest Schedule Coordinator.

Who are we? We are an upscale, top-rated, cosmetic dental office located in the heart of Brooklyn, Bensonhurst. We treat every patient like a VIP and are known for our skilled dentists, dental specialists, and accommodating and friendly staff.

Are you ready for an exciting job? We are looking for an extremely upbeat, high-energy, friendly, enthusiastic, intelligent, and hard-working person for this role. This position mixes a combination of Guest Services, Front Desk, and Marketing/Public Relations.

We are seeking an individual with a "retail mentality" that can bring a "How can I help you?" approach to our dental office. Prior retail experience is preferred but not required. An outgoing and friendly personality with exceptional customer service is A MUST!

In this important role, the Dental Scheduling & Treatment Coordinator is the face of the practice and is of utmost importance in creating a positive environment leading to the ultimate patient experience.

• Acknowledge, smile and greet patients upon arriving/leaving.
• Calculating the expected patient cost for treatment and presenting financial obligations to patients.
• Collecting balances from patients in a timely manner.
• Creating financial solutions, such as payment plans and lines of credit, to allow patients to finance treatment.
• Calling dental insurance to verify eligibility and benefits.
• Sending claims to insurance companies and collecting payment on claims.
• Scheduling patients for treatment.
• Maintaining a profitable schedule and filling in last-minute cancellations.
• Answering patient's questions about treatment and financials.
• Responding to new patient inquiries via phone, email.
• Maintaining records and presenting reports of patients' treatment progress.
• Perform other tasks as necessary.

What you bring to the team: 

• Knowledge of insurance plans.
• Experience answering a telephone.
• Exceptional customer service skills.
• Exceptional communication and multi-tasking skills.
• Experience with Dentrix is preferred.

We are looking for someone who is seeking a long-term career and is interested in being with our company for many years. If you are that person, please email us your resume. Be sure to include a cover letter or short paragraph about yourself, and tell us why you are the right person for this job. Looking forward to hearing from you!

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