Part-time Sales Associate

Sales Associate

We're looking for an enthusiastic, customer-focused comfort enthusiast to join our Philadelphia store as a Sales Associate. Reporting to the Store Manager, you'll represent the Brooklinen brand by delivering welcoming, helpful, and premium customer experiences while maintaining high store standards.

Our stores operate with lean, agile teams of approximately 68 people, so you'll balance active selling with daily operational tasks. You'll thrive here if you are proactive, adaptable, and excited to contribute to a collaborative and supportive store culture.

What You'll Do:

• Premium Selling & Service Execution: Apply our premium selling and service model to create a warm, inclusive, and welcoming shopping experience. Greet every customer with enthusiasm, listen attentively to uncover their needs, and provide thoughtful soft home recommendations.

• Expert Product Storytelling: Maintain deep, up-to-date knowledge of product features, soft home materials, and inventory availability. Confidently educate customers on design options, promotions, and new product launches to enhance their visit.

• Platform-Driven Clienteling: Utilize our digital clienteling platform to cultivate ongoing relationships with customers, following up intentionally to drive repeat business and brand loyalty.

• Daily Operational Tasks: Follow standard operating procedures for maintaining a clean, organized, and organized sales floor and stockroom. Safely handle point-of-sale (POS) transactions and process customer returns or exchanges according to guidelines.

• Inventory Accuracy Support: Assist with standard operational workflows, including stock replenishment, checking in shipments, inventory tasks, and managing stock flow to keep the floor fully prepared for traffic.

• Visual Merchandising Maintenance: Support the team in executing visual updates according to HQ directives, ensuring displays are kept styled and inspiring.

• Active Shift Collaboration: Participate in daily team huddles, communicate effectively with teammates to maintain seamless floor coverage, and contribute to a high-performing team dynamic.

• In-the-Moment Problem Solving: Address routine customer questions or concerns on the floor with optimism, using good judgment to deliver quick service resolutions or escalating complex issues to a supervisor promptly.

• Continuous Improvement: Strive for continuous development by actively seeking out feedback, applying coaching from store leadership, and sharpening your styling and service skills.

We're Looking For Someone With:

• 1+ years of retail or customer service experience in a premium, specialized, or customer-centric environment.

• An adaptable and proactive mindset: A true doer who takes initiative on the floor, anticipates customer and operational needs, and supports daily workflows without needing constant direction.

• A passion for the "Soft Home" space: A genuine love for comfort, design, and home styling, with a desire to help customers mix and match their dream bed and bath setups.

• Strong communication and active listening skills: The natural ability to connect with diverse groups of people, demonstrate empathy, and solve problems with a positive, solution-oriented attitude.

• Familiarity with select retail and workplace systems is a plus: Experience working within an Apple-based ecosystem (iPads/Macs) and utilizing platforms like Shopify POS, Slack, and Google Workspace.

• Availability Requirements: Must be available to work a minimum of 3 days per week, 2 of which must be weekend days (Friday, Saturday, or Sunday), including flexibility for evening and holiday shifts based on business needs.

Compensation & Benefits

At Brooklinen, we offer a competitive total compensation package determined by market data specific to our size, stage, industry, and location. The base salary for this role is between $18 / hour.

Additionally, you will be eligible to participate in our quarterly bonus program, with a target percentage based on your role.

Our benefits include:

• Sick Leave (based on state laws)

• 40% employee discount plus quarterly product allowance

• Monthly store contests and incentives

• Birthday and company anniversary milestone gifts

Why join us?

Brooklinen is a place where thoughtful people do meaningful work with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don't meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger.

About Brooklinen

Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we're one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment from sheets and towels to thoughtful additions for the modern bedroom has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We're growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft and each other.