HCBS Home Manager

Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Flexible schedule

Paid time off

Training & development

Reports To Quality Assurance Manager / Operations Director (as assigned) Classification Full-Time, Salaried or Hourly (as assigned); Exempt/Non-Exempt (as assigned) Position Summary The House Manager is responsible for overseeing the daily operations of the home while ensuring high-quality, person-centered support for individuals with intellectual/developmental disabilities (IDD). This role provides direct leadership to DSP staff, ensures Person-Centered Service Plans (PCSPs) are implemented, maintains a safe and stable home environment, and serves as a key point of contact for families and internal departments. The House Manager supports a culture of teamwork, patience, empathy, and accountability. Core Responsibilities Quality of Care & PCSP Implementation

• Ensure each client’s PCSP is implemented consistently and that support strategies match identified goals and needs.
• Monitor daily supports, documentation, and routines to ensure person-centered, respectful care.
• Coordinate with clinical/nursing and administrative teams to address health, safety, and service delivery needs. Team Leadership & Staff Supervision
• Supervise DSP staff through coaching, mentoring, training, and ongoing feedback.
• Teach and reinforce workplace concepts such as teamwork, patience, empathy, and professional communication.
• Conduct regular check-ins, support performance improvement, and ensure staff follow policies and procedures.
• Address staff issues including absence, tardiness, time card accuracy, and workplace conduct concerns. Attendance & Documentation Management
• Track and report residential attendance for clients living in the home; ensure records are accurate and timely.
• Ensure daily documentation is completed (including incident reporting when needed) and meets required standards. Home Operations & Scheduling
• Develop and manage staff schedules to ensure safe coverage and compliance with service requirements.
• Coordinate coverage for call-offs and emergencies; communicate changes promptly and clearly.
• Oversee household routines, cleanliness, supplies, and basic operational needs. Budget & Resource Management
• Manage the household budget and track spending; maintain receipts and documentation as required.
• Coordinate purchasing of supplies and ensure resources are used responsibly. Safety, Compliance & Incident Response
• Ensure compliance with organizational policies and applicable state HCBS service delivery expectations.
• Identify and report concerns related to abuse, neglect, exploitation, and safety risks immediately according to policy.
• Participate in investigations and corrective action planning as required; maintain confidentiality at all times. Family & Stakeholder Communication
• Serve as a point of contact for parents/guardians and coordinate communication with appropriate departments.
• Communicate updates professionally and with diplomacy; escalate concerns appropriately. Qualifications
• Experience supporting individuals with IDD preferred; supervisory experience strongly preferred.
• Strong organizational skills and ability to manage schedules, priorities, and documentation.
• Ability to coach and mentor staff while maintaining accountability.
• Demonstrated professionalism, patience, empathy, and discretion with confidential information.
• Valid driver’s license and ability to meet job-related physical requirements as needed. Other This job description outlines the general responsibilities of the role and may be modified as operational needs evolve. Other duties as assigned.