Guest Experience Team Member

Job Description

Job Description

MAKE YOUR IMPACT

At Impact Kitchen, we believe what you eat matters. Since 2015, our mission has been to empower our community to thrive through healthy, nutrient-dense food made with high-quality, ethically-sourced ingredients. From our restaurants in Toronto and New York City to fueling professional athletes, sports teams, and wellness-driven communities, Impact Kitchen is built on passion, purpose, and performance. 

You’d make a great addition to Team Impact if you:

• Bring positive energy and genuinely enjoy connecting with people and building community.
• Thrive in a collaborative environment and believe great teams create great experiences.
• Are passionate about delivering exceptional guest experiences with care and intention.
• Take pride in quality, consistency, and the details that make an impact.
• Have a growth mindset and are excited to continuously learn and develop your craft.
• Are confident and enjoy responsibility.
• Stay composed, focused, and solution-oriented in a fast-paced setting.
• Value cleanliness, organization, and operational excellence.
• Communicate clearly, confidently, and with kindness.

GUEST EXPERIENCE TEAM MEMBER

As a Guest Experience Team Member (GETM) you support the Impact Kitchen community by taking orders, serving, preparing a variety of beverages, and setting the hospitality standard high. GETMs make $18.00 per hour + tips (+$6/hour on average), receive a substantial discount on Impact Kitchen products, and have access to team perks that support a healthy lifestyle.

No prior experience necessary, a great attitude and desire to contribute to Team Impact is all you need!

QUALIFICATIONS

• Show up for your team, be consistent, punctual and present.
• Provide best-in-class hospitality to the community, know regulars, and build relationships. 
• Be an Impact Kitchen subject matter expert, sell the menu, own and adhere to process. 
• Take, prepare and provide orders to guests and delivery partners to standards with consistent accuracy. Be able to adapt to recipe and SOP changes. 
• Perform various tasks during each shift and support teammates as required.

ABILITIES

• Excellent communication skills; ability to communicate effectively, respectfully and work well with others in a team based setting.
• Exceptional time management and organizational skills with the ability to multitask.
• Ability to learn quickly both with and without direct coaching. 
• Ability to execute and thrive in a quick paced hospitality environment.
• Ability to work in a standing position for extended periods of time.
• Ability to lift heavy items up to 50lbs.
• Availability to work days, evenings, and weekends as business requires
• Preferred but not required: Food Handlers Certification, Barista experience. 

INCLUSIVITY AT IMPACT 

Impact Kitchen feeds a diverse community and is made stronger by a diverse team. We welcome and encourage applications from our entire community equally. As an Equal Opportunity Employer, the decision to hire is based solely on business needs, experience and future potential. Hiring is not determined or influenced by any classification of an individual as protected by the laws that govern the region for which the prospective individual would work within. This is true for all practices and policies within the employee journey / lifecycle.

Impact Kitchen supports alternative ways to interview and encourages applications from individuals with disabilities. Should you require a reasonable accommodation, please indicate in your application. Both  Impact Kitchen management and the applicant share responsibility to communicate and reasonably accommodate.

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HAZ TU IMPACTO

En Impact Kitchen, creemos que lo que comes importa. Desde 2015, nuestra misión ha sido empoderar a nuestra comunidad para prosperar a través de alimentos saludables y ricos en nutrientes, elaborados con ingredientes de alta calidad y de origen ético. Desde nuestros restaurantes en Toronto y la Ciudad de Nueva York hasta el apoyo nutricional para atletas profesionales, equipos deportivos y comunidades enfocadas en el bienestar, Impact Kitchen está construido sobre la pasión, el propósito y el rendimiento.

Serías una gran incorporación al Equipo Impact si:

• Aportas energía positiva y disfrutas genuinamente conectar con las personas y construir comunidad.
• Prosperas en un entorno colaborativo y crees que los grandes equipos crean grandes experiencias.
• Te apasiona ofrecer experiencias excepcionales a los clientes con atención e intención.
• Te enorgulleces de la calidad, la consistencia y los detalles que generan impacto.
• Tienes una mentalidad de crecimiento y entusiasmo por aprender y desarrollar continuamente tus habilidades.
• Eres una persona segura y disfrutas asumir responsabilidades.
• Mantienes la calma, el enfoque y una actitud orientada a soluciones en un entorno dinámico.
• Valoras la limpieza, la organización y la excelencia operativa.
• Te comunicas de manera clara, segura y amable.

MIEMBRO DEL EQUIPO DE EXPERIENCIA DEL CLIENTE

Como Miembro del Equipo de Experiencia del Cliente (GETM), apoyas a la comunidad de Impact Kitchen tomando pedidos, sirviendo, preparando una variedad de bebidas y manteniendo altos estándares de hospitalidad. Los GETMs ganan $18.00 por hora + propinas (+$6/hora en promedio) , reciben un descuento considerable en productos de Impact Kitchen y tienen acceso a beneficios para el equipo que apoyan un estilo de vida saludable.

¡No se necesita experiencia previa! Una gran actitud y el deseo de contribuir al Equipo Impact es todo lo que necesitas.

CALIFICACIONES

• Cumplir con tu equipo siendo constante, puntual y presente.
• Brindar hospitalidad de primer nivel a la comunidad, conocer a los clientes habituales y construir relaciones.
• Ser un experto en Impact Kitchen, promover el menú y seguir los procesos establecidos.
• Tomar, preparar y entregar pedidos a clientes y socios de entrega siguiendo los estándares y manteniendo precisión constante. Ser capaz de adaptarse a cambios en recetas y procedimientos operativos estándar (SOP).
• Realizar diversas tareas durante cada turno y apoyar a los compañeros de equipo según sea necesario.

HABILIDADES

• Excelentes habilidades de comunicación; capacidad para comunicarse de manera efectiva y respetuosa y trabajar bien con otros en un entorno de equipo.
• Excelente gestión del tiempo y habilidades organizativas con capacidad para realizar múltiples tareas.
• Capacidad para aprender rápidamente tanto con como sin supervisión directa.
• Capacidad para ejecutar tareas y prosperar en un entorno de hospi