CUSTOMER SERVICE REPRESENTATIVE

Job Description

Job Description

We are looking for potential employees who want to grow with a progressive company and positively impact the customer’s experience. Our Customer Service Representatives are trained to provide a world-class service experience to all who enter our doors. We are a family owned and operated business and strive to provide an excellent work environment.

ESSENTIAL RESPONSIBILITIES (include but are not limited to):

John Hiester Automotive is currently seeking a full-time Customer Service Representative to join our team! In this role, you will:

• Ability to communicate effectively with both external and internal customers and employees.
• Ability to achieve goals and objectives set by management.
• Communicate with parts department and technicians to complete repairs.
• Report to Management for additional job duties.
• Schedule service appointments.
• Use of electronic tablet and mobile texting required.
• Greet and write customer up in a timely manner.
• Maintain highest customer satisfaction in accordance with Manufactures guidelines,
• Review Repair Orders to ensure work is completed

EMPLOYEE BENEFITS

• Insurance
• Medical
• Vision
• Dental
• Accident
• Critical Illness
• Short-Term and Long-Term Disability Plans
• Life Insurance
• 401k with company match
• Employee discounts on vehicle purchases, parts, and service
• Opportunities for advancement

OUR CORE VALUES

• Character & Integrity
• Servant Attitude
• Professional
• Get-It-Done Attitude
• Loves People

OUR CULTURE

We are a company that has been successful by doing the right things and loving and developing our employees from good to great. Hiester Automotive Group is built on core values that create a positive atmosphere. We are a family owned and operated business and provide an excellent work environment. By living our core values, we have built a company that customers and employees love. We are seeking friendly, positive, and goal-oriented individuals to fill open positions immediately!

The ideal candidate for a Customer Advocate can be characterized as having a professional appearance, a strong will to serve people, and the motivation to do more than expected. We are looking for highly motivated and goal-oriented individuals. If you are professional, have integrity, love people, like to get it done and possess a servant attitude, you may want to speak to us!

KNOWLEDGE, SKILLS, & ABILITIES REQUIRED:

• Must have a valid U.S driver’s license.
• Must be reliable
• Team Oriented and positive attitude with high energy personality.
• Ability to Multitask and stay focused in a fast-paced environment.
• CDK Drive experience helpful.
• Professional appearance and attitude required.
• Minimum one year service writer experience preferred.
• Strong written and verbal communication skills
• Strong organizational skills
• Must be able to pass background check and drug test

SERVICE SCHEDULE

• Closed every Sunday
• Hours: 8:00 am – 6:00 pm (Varies Per Store)
• Working a Saturday is compensated by a day off the following week

Please provide an updated resume and a statement as to why you would like to be a Customer Advocate for our company. Join our team and see why so many customers choose us as their Dealership for Life!™