Helpdesk Associate

Job Description and Duties

Are you looking for an exciting and fast-paced career? Join the California Department of Fish and Wildlife (CDFW) and be part of an organization that manages California's diverse fish, wildlife, and their habitats. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply.

CDFW's Data and Technology Division (DTD) is an integral part of the Information Technology (IT) support system and the Information Technology Associate is responsible for providing IT support to the Sacramento Office (HQ)

Under general supervision of IT Supervisor II, this position will typically perform a variety of recurring, well-defined tasks requiring occasional innovative problem-solving within guidelines. This position will act as the primary contact for Sacramento Office (HQ) to resolve local IT issues and will also act as the primary contact for the Headquarters to administrate and support technologies related to conference room meetings. This position must adhere to all Department IT Governance Standards and IT Policies as set by the Department’s Chief Information Officer.

Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary salary reductions ranging from 2% to 4.62% in exchange for Personal Leave Program (PLP) hours. Please note that the salary ranges listed in this Job Control may not reflect these reductions associated with the 2025 Personal Leave Program.

Please follow the link for more information regarding the 2025 Personal Leave program:

.

This position may be eligible for a telework opportunity in accordance with departmental policies and operational needs. Beginning July 1, 2026, employees will be required to work in-person at least four (4) days per week in alignment with Executive Order N-22-25. Additional in-office days may be required based on operational needs.

Link to Information Technology Associate Exam:

You will find additional information about the job in the .

Working Conditions

This position involves sitting for portions of the workday and may require walking to other CDFW facilities or standing for brief periods. Travel may be required up to 10% of the time. A flexible work schedule is required to accommodate system upgrades, maintenance activities, issue resolution, and travel.

Special Requirements

The selected candidate may be required to provide transcripts (may be unofficial).

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Strong Hardware troubleshooting skills, IT inventory experience,Windows OS support skills and Iphone/IOS mobile support.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Filing Instructions

You must reference Position Number 565-028-1401-003 and RPA Number E-DTD 26-002in the Examination(s) or Job Title(s) for Which You Are Applying section of the State Application Form (Std. Form 678). Applications that do not list the Position Number and RPA Number may not be considered.

It is recommended that Application Packages be submitted electronically through your CalCareer Account at  .  If applications are mailed, we recommend applications are sent certified mail as we are unable to verify receipt.

Applications that do not follow the Filing Instructions may not be considered.

This advertisement may be used to fill additional vacancies for this JC.

Resume – Resumes will be reviewed in addition to the STD 678 for employment history. Resumes must include the complete to and from dates (MM/DD/YYYY) and hours worked per week.

Applicants must submit a complete and accurate application package, free from spelling, grammar, and punctuation errors.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  A Statement of Qualifications (SOQ ) is required . Please see below for SOQ instructions. Failure to include the SOQ will result in an incomplete application submission.