Service Coordinator

Job DescriptionJob DescriptionService Coordinator SPM, LLC – New Pilgrim Towers- Birmingham, AL Empower lives. Connect with purpose. Create a community that CARES.Ready to Be a Difference-Maker?Are you passionate about helping others live independently and connecting people to life-changing resources? Do you thrive on making a meaningful impact every single day?At SPM, LLC, we’re not just managing properties, we’re building community. With over 45 years of excellence and more than 200 thriving communities nationwide, we know that strong communities start with strong people,like YOU.If you're ready to use your heart, your skills, and your voice to uplift residents and empower independence, the Service Coordinator role at New Pilgrim Towersis your next big opportunity! The Service Coordinator is responsible for linking residents with supportive services that promote independence, improve quality of life, and help residents remain safely housed. This position conducts resident assessments, develops service plans, coordinates educational and wellness programs, provides referrals to community resources, maintains required documentation, and collaborates with property management and local service providers while ensuring compliance with HUD regulations and company policies.What You’ll Do:Empower residents to live independently by connecting them with essential services, community resources, healthcare providers, and social service agencies.Build and maintain a robust network of local agencies, providers, and wellness resources.Educate and guide residents and families through Federal, State, and local programs tailored to senior adults.Assist residents in accessing benefits such as Medicare, Medicaid, SNAP, SSI, transportation, and other assistance programs.Coordinate wellness and educational programs that promote healthy aging and independent living.Conduct regular follow-up with residents to ensure services remain appropriate and effective.Maintain accurate resident files and documentation in compliance with HUD and company requirements.Complete assessments, referrals, case notes, and reports in a timely manner.Respond to resident concerns and assist with problem-solving.Build relationships with local service providers to expand available resources for residents.Collaborate with the management team to identify residents in need and provide proactive assistance.Advocate and negotiate on behalf of residents for cost-effective and adequate services.Create and maintain an up-to-date directory of community resources for residents and staff.What You’ll Bring:Bachelor’s degreein Social Work, Gerontology, Psychology, or related field (Required)Knowledge of local services, state and federal programs, and senior resources.Understanding of Medicare, Medicaid, Social Security and other public benefit programs for seniors.Strong case management and problem-solving skills with a team-oriented attitude.Excellent communication and relationship-building skillsOrganized, resourceful, and ready to take initiativeWhat You’ll Get:Full benefits package: Medical, Dental & Vision InsuranceVoluntary Life & Disability Insurance to protect what matters mostPaid holidays, personal, vacation, and sick time — because YOU matter too401(k) with Employer Match — invest in your future with confidenceImmediate Pay Access — transfer your earned wages when YOU need themEmployee Assistance and Health & Wellness Programs — we’re here for youWhy You’ll Love Working with Us:Work in a warm, supportive environment where your impact is deeply valuedGrow your career with real training and advancement opportunitiesBe part of a company where PEOPLE and COMMUNITY always come firstMake every day meaningful — for yourself and for the residents who rely on youSPM, LLC is an Equal Opportunity Employer and maintains a drug-free workplace.