Care Coordinator

ACHC is a Federally Qualified Health Center and licensed primary care clinic. We provide medical and dental care, with additional specialists in Chiropractic, Internal Medicine, Neurology, Gynecology, Pediatrics, Psychology, Podiatry and Optometry. ACHC Clinics are located across Fresno, Kings and Tulare counties.


SUMMARY

The Care Coordinatorworks in partnership with patients and providers to promote timely access to needed care, comprehension and continuity of care, and the enhancement of patient well-being. The Care Coordinator addresses gaps in care and promotes timely access to appropriate care, increasing the utilization of preventative care and healthy behaviors to improve the health of the population at risk.

RESPONSIBILITIES

• Monitors Gap in Care reports to assist in getting patients the appropriate appointments and/or interventions.
• Consult and communicate with patients and family members to discuss their health problems.
• Consult and collaborate with other health care providers and specialists to set up patient appointments and treatment plans.
• Care management coordination of non-clinicalservices such as transportation.
• Attend ongoing training to keep abreast of new developments in health care.
• Treat patients with empathy and respect and conduct oneself in a professional manner.
• Comply with organizational guidelines and health care laws and regulations.
• Document Client services in medical record.
• Initiate outreach as necessary.
• Make outbound calls to patients for wellness checks and scheduling appointments. Log information into the system and document all calls to provider offices. Gather charts and information.
• Plan and execute health events
• Coordinate and manage patient hospital discharge process in a timely manner

SKILLS

• Interact in a courteous helpful manner with patients, clients, and staff.
• Exudes patience and compassion.
• Advanced organization skills.
• Time management skills.
• Exceptional documentation skills
• Excellent customer service.
• Works effectively with a diverse population and positively in a teamwork environment.
• Excellent verbal, written communication and interpersonal skills to enhance interactions with staff, patients, patient's families, physicians, and other health care organizations.
• Ability to work with clinical staff and handle workload for more than one provider.
• Knowledge of medical terminology (CPT & ICD-10 codes).
• Commitment to the concepts of preventative health care programs and team approach to health care delivery.
• Ability to learn about patients and their health care needs and be sensitive to patient circumstances.
• Computer skills and proficiency in Microsoft Word, Excel, and Outlook.
• Strong analytical thinking and the ability to handle multiple tasks concurrently.
• A general understanding of insurances: Commercial & Medicaid
• Experience with Motivational Interviewing or willingness to learn concept and incorporate competency into work.
• Strong knowledge of patient navigation.
• Ability to build relationships with different types of people, including clients, organization members, and members of the health care team.

EDUCATION/EXPERIENCE

• Associate degree preferred
• At least 1 year minimum of case management experience
• Computer literacy required
• Strong understanding of cultural competency with the target population.

PHYSICAL/COGNITIVE REQUIREMENTS

The physical and cognitive demands listed below represent essential functions of this position and are required with or without reasonable accommodation:

• Hearing: Sufficient to engage with patients and staff in person and by telephone.
• Speaking: Clear verbal communication to convey medical and operational information.
• Vision: Visual acuity adequate for reading printed materials and viewing electronic screens.
• Cognitive Abilities: Aptitude to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.
• Motor Function & Mobility:
  • Ability to move within the work environment to complete tasks and interact with others.
  • Occasional lifting and carrying of items up to 10 pounds without assistance.
  • Frequent standing, sitting, bending, reaching, and other movements typical of a standard workday.
  • Regular use of hands and fingers for typing, writing, operating tools or equipment, and handling materials.
  • Some pushing and pulling required during daily tasks.

BENEFITS

• 403(B) matching
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Holidays
• Vacation Pay
• Sick Pay

EEO STATEMENT:

Aria Community Health Center is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Aria Community Health Center participates in E-Verify.

Aria Community Health Center is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.