VP of Client Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VP of Client Success based in the United States. This executive leadership role is responsible for shaping and strengthening strategic client relationships across high-impact healthcare programs. As the senior owner of client success, you will act as the primary executive interface for key pharmaceutical manufacturer partners, ensuring alignment between client expectations and program execution. You will lead and develop a team of senior Client Success leaders while partnering closely with operational teams responsible for patient experience delivery. This role requires a unique balance of strategic advisory capability, executive presence, and data-driven decision-making to ensure program performance, client satisfaction, and long-term partnership growth. You will play a central role in translating complex healthcare program dynamics into clear strategies that drive renewal, expansion, and operational excellence across the full prescription journey. \n Accountabilities Serve as the executive owner of strategic client relationships, building trust with senior pharmaceutical stakeholders and ensuring long-term partnership success. Lead and develop a team of Directors of Client Success responsible for day-to-day client engagement, QBR execution, and program reporting. Oversee overall program health across multiple client accounts, ensuring performance aligns with contractual expectations and client goals. Act as the key bridge between client-facing teams and patient experience operations, translating expectations into actionable operational priorities. Lead quarterly business review strategy, ensuring high-quality insights, storytelling, and performance analysis are delivered consistently. Partner with commercial leadership to support renewal discussions and identify opportunities for account expansion and growth. Serve as the voice of the client internally, surfacing insights that influence product, operations, and technology roadmaps. Proactively identify risks within client programs and collaborate with cross-functional teams to resolve issues before they escalate. Ensure consistency, quality, and strategic alignment across all client success activities and deliverables. Champion a culture of accountability, performance, and client-centric thinking across the Client Success organization. Requirements Bachelor’s degree or equivalent professional experience. 10+ years of experience in client success, account management, healthcare partnerships, or related fields. At least 3+ years in a VP, senior director, or equivalent senior leadership role managing client-facing teams. Proven experience owning and growing strategic relationships at VP and C-suite levels. Demonstrated ability to lead and develop senior Client Success professionals or Directors. Strong understanding of healthcare ecosystems, including specialty pharmacy, hub services, or patient support programs (preferred). Experience managing multiple complex accounts and ensuring consistent program performance across portfolios. Strong executive communication, presentation, and stakeholder management skills. Ability to translate operational data into actionable insights and strategic recommendations. Experience with client success metrics such as NPS, renewal rates, and account health scoring (preferred). Familiarity with tools such as Salesforce, Tableau, Metabase, or similar reporting platforms (preferred). Strong leadership capabilities with the ability to influence cross-functional teams without direct authority. Excellent problem-solving, strategic thinking, and decision-making skills in fast-paced environments. Ability to travel and engage in executive-level discussions as required. Benefits Competitive salary range of $180,000 – $230,000 annually. Remote-first work environment with flexibility. Opportunity to lead executive-level client relationships within a fast-growing healthcare organization. High-impact leadership role shaping client success strategy and organizational growth. Collaboration with senior leadership across commercial, operations, and product teams. Exposure to complex healthcare programs and strategic pharmaceutical partnerships. Opportunity to build and scale high-performing Client Success teams. Influence over cross-functional strategy, product direction, and operational improvement. Dynamic, mission-driven environment focused on improving patient access and outcomes. Travel opportunities for client engagement and executive meetings. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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