Information Technology Manager

Manage external MSP vendors and assess that resources are allocated appropriately. Assess and evaluate existing user hardware and provide recommendations for acquisitions or disposals to improve efficiency and security. Serve as the primary point of contact for desktop support to enterprise users, ensuring timely resolution of user issues and minimal operational disruption. Act as a liaison between staff and external IT consultants to facilitate troubleshooting and problem resolution. Collaborate with third-party vendors to resolve technical issues with various systems. Develop, implement, and audit technical procedures and documentation standards. Track hardware assets, software licenses, networks and endpoint devices throughout their operational lifecycle. Oversee the configuration and customization of the company’s MS Dynamics CRM to ensure streamlined workflows. Administer and manage the Azure environment, including Entra ID (formerly Active Directory), Virtual Machines, Storage Accounts, Networks, Databases, and App Services. Evaluate resource utilization and performance metrics, proactively identifying and recommending solutions to resolve bottlenecks within Azure resources. Diagnose constraints on Azure resources for utilization and performance. Requirements A minimum of five years of experience in IT with three years of healthcare IT is preferred. Experience with IT project management with demonstrated experience completing on time and in scope. In-depth knowledge of computers and information systems in a Windows server environment. Excellent research and analytical abilities. Excellent time management skills, ability to work independently, have good communication skills. Demonstrated high-quality customer service skills. Microsoft Azure IaaS experience. Demonstrated experience with MS Dynamics CRM. Core Competencies Demonstrates expertise in managing IT resources, including Azure environments and MS Dynamics CRM, while ensuring efficient operations and high-quality customer service. Proficient in IT project management and technical documentation standards to support enterprise users effectively. Highest-signal resume keywords Microsoft Azure IaaS Experience MS Dynamics CRM Management IT Project Management Healthcare IT Experience Customer Service Skills ATS Optimization Keywords Hard Skills Windows Server Environment Knowledge Technical Procedure Development Hardware Asset Tracking Software License Management Network Management Endpoint Device Management Performance Metrics Evaluation Troubleshooting Skills Resource Utilization Assessment Configuration Management Soft Skills Excellent Communication Skills Time Management Skills Analytical Abilities Independent Work Capability High-Quality Customer Service Industry Keywords Healthcare IT IT Vendor Management Technical Documentation Standards Operational Efficiency User Support Tools & Technologies Azure Environment Entra ID Virtual Machines Storage Accounts Networks Databases App Services MS Dynamics CRM #J-18808-Ljbffr Jobtailor