Payroll Support Specialist

Pasona N A, Inc. Payroll SpecialistThis position is responsible for delivering accurate and compliant payroll services for assigned clients, while taking ownership of day-to-day payroll operations and supporting payroll projects.The role serves as a mid-level specialist who works independently on payroll processing and supports project leaders in system implementations, process improvements, and client communications.A successful candidate demonstrates strong payroll operational skills (speed and accuracy), a solid understanding of multi-state payroll regulations, and a proactive mindset toward continuous improvement.Key Responsibilities:Process multi-state payrolls for multiple clients independentlyEnsure payroll accuracy, timeliness, and compliance with federal, state, and local regulationsSupport payroll-related projects, including payroll system implementations and conversions, under the guidance of a Project Leader or ManagerReview and improve existing payroll procedures to enhance efficiency and qualityResearch regulatory updates and apply changes to payroll operations as neededCommunicate professionally with clients to resolve payroll inquiries and issuesCollaborate with internal teams (sales, project members, and IT) to meet client expectationsMaintain high standards of customer service and data confidentialityParticipate in internal projects and process improvement initiativesPerform other duties as assignedQualifications:(Preferred) Associate degree in a related field or an equivalent combination of education and experience(REQUIRED) 3–5 years of payroll processing experience, including multi-state payroll(REQUIRED) Experience processing payroll for multiple companies or clients(REQUIRED) Solid understanding of U.S. payroll regulations, tax rules, and compliance requirements(REQUIRED) Hands-on experience with payroll systems (ADP or similar systems is preferred)(REQUIRED) Proficiency with Microsoft Office tools (Excel, Word, and PowerPoint)Experience supporting payroll projects or system implementations is a plus(REQUIRED) Excellent and professional verbal and written communication skills in English and Japanese (working proficiency required)Reliable self-starter who takes ownership of assigned responsibilitiesStrong prioritization, multitasking, time management, and customer service mind to meet stakeholder expectations and deadlinesAbility to work collaboratively within a team-oriented environmentComfortable learning new systems and adaptable to IT-related changes; not afraid of challengeProactive, flexible, and willing to take on new challengesAbility to achieve results aligned with PASONA's and the department's business objectives* Salary: $55,000-73,000 (Base Salary) + Profit sharing* Classifications: Non-Exempt, Full-time (40 hours/week)* Work schedule: Mon-Fri 9am- 6pm* Benefits: Health Ins, Dental Ins, Vision Ins, 401K, PTO, Paid Holiday* Location: Office-based Hybrid work in New York, NY; Atlanta, GA; Schaumburg, IL; Houston, TX; Torrance, CA; San Jose, CA; preferred. Remote candidates may be considered