Access Control Attendant (Gatehouse)

Job Description

Job Description

Job Summary

Glenbrook Homeowners Association is seeking a reliable Gatehouse Attendant to ensure the safety and security of our upscale residential community. Stationed at the community entrance, you will serve as the primary point of contact for members, guests, and vendors. The ideal candidate balances vigilant security monitoring with exceptional customer service, spreading goodwill and hospitality to everyone entering the property.

Shift & Schedule

• Shift Length: 6 to 10 hours per shift
• Timing: Gate Hours 6am – 10pm,  7 days a week (hours may fluctuate depending on season)
• Availability: Part Time, Seasonal, Ability to work flexible hours, including weekends and holidays.

Key Responsibilities

Access Control & Security

• Monitor entry: Verify credentials to prevent unauthorized access.
• Issue passes: Process permits for guests, renters, and contractors.
• Manage traffic: Maintain safe, orderly vehicle flow at the gate.
• Enforce protocols: Follow site-specific operations and post orders.

Customer Service & Communication

• Greet arrivals: Welcome community members and visitors courteously.
• Support team: Collaborate with co-workers to improve operations.

Administration & Safety

• Log activities: Complete daily tracking and incident reports.
• Maintain space: Keep the gatehouse work area clean and organized.
• Respond to emergencies: Follow established safety protocols and report hazards.

Physical Requirements

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

• Mobility: Ability to stand, walk, and sit for extended periods (up to 8–10 hours).
• Agility: Ability to frequently bend, twist, and reach.
• Lifting: Ability to lift and carry up to 25 pounds occasionally.
• Vision & Hearing: Acute vision and hearing to monitor incoming traffic.
• Environment: Ability to work outdoors and tolerate changing weather conditions.

EEO Statement

Glenbrook Homeowners Association (GHOA) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

Qualifications

• Driver's License: Valid license required.
• Transportation: Reliable transportation to get to work site (including during winter/snow conditions).
• Education: High school diploma or equivalent required.
• Customer Service: 1 year of experience preferred.
• Background: Experience in law enforcement, security, or military is a plus.
• Skills: Strong verbal communication, basic computer literacy, and sharp attention to detail.
• Attributes: Reliable transportation (including during winter/snow conditions), punctual attendance, and ability to stay calm under pressure.

Historic Glenbrook, Nevada, on the northeast shore of Lake Tahoe, epitomizes the qualities of a rural lakeshore community. Historians believe that Mark Twain first viewed Lake Tahoe from the meadow where Glenbrook Creek flows into the lake. Upon viewing the lake, Twain declared that it was “...the fairest picture the whole earth affords.” Only 150 acres of Glenbrook’s 750 acres have been developed. Nearly 600 acres remain undisturbed, offering homeowners serenity as well as unique recreational opportunities.

Company Description

Historic Glenbrook, Nevada, on the northeast shore of Lake Tahoe, epitomizes the qualities of a rural lakeshore community. Historians believe that Mark Twain first viewed Lake Tahoe from the meadow where Glenbrook Creek flows into the lake. Upon viewing the lake, Twain declared that it was “...the fairest picture the whole earth affords.” Only 150 acres of Glenbrook’s 750 acres have been developed. Nearly 600 acres remain undisturbed, offering homeowners serenity as well as unique recreational opportunities.