Sales Intake Manager

We are looking for a driven Sales Performance Manager to lead a team of Intake Specialists in a fast-paced, quota-driven environment. This role is responsible for driving conversion, increasing output, coaching to performance, and holding the team accountable to clear standards and measurable goals. Must be able to manage an onsite team of up to 25 members.

This is not a passive management role. We want a leader who knows how to drive numbers, coach to results, and build a culture where urgency, discipline, accountability, and excellence are the standard. Large teams will have a team operations coordinator to assist with production and operations.

Responsibilities

• Lead, coach, and develop a team of Intake Specialists
• Drive daily, weekly, and monthly performance against sales and conversion goals
• Hold team members accountable to production, attendance, quality, and activity expectations
• Conduct call reviews, one-on-ones, team huddles, and ongoing coaching
• Identify performance gaps and take action quickly
• Use scorecards, data, and reporting to improve results
• Develop top performers and address underperformance directly
• Partner with leadership to align team performance with company goals
• Reinforce Quintessa's core values through coaching, performance management, and daily leadership

Qualifications

• 2+ years of management experience in a high-volume, quota-driven sales environment
• Proven success leading teams to hit aggressive goals
• Strong sales coaching and performance management skills
• Ability to manage by numbers, scorecards, and clear expectations
• Strong communication, leadership, and decision-making skills
• High level of accountability, professionalism, and reliability
• A leadership style that reflects Purpose, Resilience, Accountability, Integrity, Success Driven, and Excellence

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Call Center Performance Manager – Intake

Location: Office

Next Step:

Company Description

Quintessa Marketing is a high-performance, non-branded marketing and intake company that supports law firms across the country. We help source, screen, and retain personal injury leads by connecting potential clients with law firms positioned to represent their claims. Quintessa Marketing is scaling fast, and we're looking for people who know how to create growth, not wait for it. Since 2016, we've delivered over 100,000 motor vehicle retainers and have doubled in size year over year. We're building toward a billion-dollar future with a team that values performance, ownership, and impact. We also believe success should give back — 50% of our profits go to charities, schools, and nonprofits.

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, disability, veteran status, or any other protected status under applicable federal, state, or local laws.

Work Authorization

Applicants must be authorized to work in the United States on a full-time basis. Sponsorship is not available at this time.

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