RN Orthopedic Service Line Coordinator

Orthopedic Patient Navigator

Patient Navigation & Care Coordination Act as the primary point of contact for orthopedic patients from referral to recovery. Coordinate appointments, diagnostics, pre-operative clearances, and post-operative follow-ups. Ensure timely movement of patients through the care continuum, minimizing delays. Educate patients and families on procedures, expectations, recovery plans, and care pathways. Identify and address barriers to care (transportation, financial, social determinants of health).

Clinical Pathway Management Support implementation and adherence to standardized orthopedic pathways (e.g., total joint replacement programs). Monitor patient progress across the continuum and ensure compliance with protocols. Facilitate prehabilitation and post-acute care coordination (home health, rehab facilities).

Physician & Team Collaboration Partner with orthopedic surgeons, advanced practice providers, and multidisciplinary teams. Coordinate interdisciplinary communication to ensure seamless care transitions. Support physician practices with scheduling optimization and case progression.Patient Experience & Engagement Serve as an advocate for patients and families. Promote patient engagement tools (education materials, digital platforms, classes such as joint camp). Monitor patient satisfaction and address concerns in real time.

Operational & Performance Improvement Track key service line metrics (length of stay, surgical volumes, readmissions, case delays). Identify opportunities for process improvement and efficiency. Participate in quality improvement initiatives and care redesign efforts.

Data & Documentation Maintain accurate documentation in the electronic medical record. Track patient navigation activities and outcomes. Assist with reporting and dashboard monitoring for orthopedic program performance.

Education Minimum Requirements --- Graduate of accredited nursing program

Certification/Licensure (including annual requirements) Minimum Requirements --- Current NC or Multistate RN license; BSN, BLS, ACLS Preferred at Hire --- ONC, must obtain within 1 year of hire

Experience (Years/Type) Required-----minimum 3 years orthopedic or surgical services experience

Other Skills and Competencies Minimum Requirements --- Demonstrates excellent communication skills, both written and verbal. Diplomacy, tact, and a positive approach to problem solving are required to be successful. Organizational skills are a must. Fosters a teamwork environment. Must be able to communicate with patients, customers, other departments, and staff in an articulate and professional manner. Computer; EMR (electronic medical record) charting