Customer Care Representative II

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people and equips them with leading technology continuous learning and the ability to bring their best selves to work. As North Americas largest total beverage distributor Southern Glazers isnt just one of Forbes Top Private Companies; its a family-owned business with deep roots dating back to 1933.

Southern Glazers is proud of its well-earned positive reputation continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued supported and provided opportunities for growth and belonging.

Southern Glazers offers a competitive package with starting hourly pay rate of $18.93 - $28 / hour. This hourly range is an average range for this determining a final offer the company will evaluate a specific candidates education skills and experience and will make an offer appropriately.

As a full-time employee you can choose from a wide-ranging menu of our Top Shelf Benefits including comprehensive medical and prescription drug coverage dental and vision plans tax-saving Flexible Spending Accounts disability coverage life insurance plans and a 401(k) plan. We also offer tuition assistance a wellness program parental leave vacation accrual paid sick leave and more.

By joining Southern Glazers you would be part of a team that values excellence innovation and community. This is more than just a job its an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Additional Information: This position is Full Time and will work daily in our Puyallup office located at 1025 Valley Ave NW Puyallup WA 98371

Overview

The Customer Care Representative II provides information to customers in response to inquiries about products and services. Assists customers placing product orders.

Primary Responsibilities

• Answer inquiries regarding customers accounts
• Keypunch supplier and sample withdrawals
• Enter financial data into company records; issue credit and debit memos
• Handle returned mail
• Research shortage and miss shipped claims
• Process/enter orders and pick-ups
• Handle call volume from the customer service queue
• Process winery direct orders
• Responsible for scanning and indexing customer credit files into the imaging system
• Add/drop partners self-incorporated accounts and inactive systems.
• Identify outdated obsolete and duplicate documents from customer files
• Handle all salespersons changes at the beginning of each month
• Research returned mail with an incorrect address and make the necessary corrections
• Handle delivery claims logs (shortage claims miss ships etc.) and error files
• Pull faxes and invoices off the printer and distribute to appropriate desks; communicate with Salesforce customers and Accounts Receivables
• Perform job in accordance with company and departmental policies and procedures
• Perform other job-related duties as assigned

Additional Primary Responsibilities

Minimum Qualifications

• High school diploma or equivalency plus one year of experience
• Knowledge with Generally Accepted Accounting Principles federal regulatory guidelines and organizational objectives
• Proficiency using Microsoft Excel spreadsheets in creating pivot tables develop charts and complex formulas

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding using a computer (e.g. keyboard mouse and monitor) or adding machine
• Physical demands with activity or condition may occasionally include walking bending reaching standing and stooping
• May require occasional lifting/lowering pushing carrying or pulling up to 20lbs

EEO Statement

Southern Glazers Wine and Spirits an Affirmative Action/EEO employer prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training. SGWS complies with all federal state and local laws concerning consideration of a qualified applicants arrest and/or criminal conviction records. Southern Glazers Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience knowledge skills abilities and education of employees. Unless otherwise expressly stated any pay ranges posted here are estimates from outside of Southern Glazers Wine and Spirits and do not reflect Southern Glazers pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements please contact the SGWS talent acquisition team at

Required Experience:

Unclear Seniority