Guest Service Manager - Country Inn & Suites, Roseville

Job Description

Job Description

Guest Service Manager

Country Inn & Suites – Roseville, MN

Are you a hospitality professional who thrives on delivering exceptional guest experiences and leading high-performing teams? The Country Inn & Suites of Roseville is seeking a Guest Service Manager to oversee front desk operations, support daily hotel operations, and help create memorable experiences for every guest.

In this leadership role, you will work closely with the General Manager to ensure operational excellence, maximize guest satisfaction, develop team members, and support the hotel's revenue and profitability goals.

• $20.00 per hour
• Full-time, hourly position
• Includes evenings, weekends, and call-off support as needed
• Prior hotel and supervisory experience preferred

We offer competitive compensation, performance-based increases, and a comprehensive benefits package, including:

• Medical, Dental, Vision, HSA, and FSA options
• Company-paid Short-Term Disability, Long-Term Disability, Life Insurance, and AD&D
• Voluntary Life Insurance
• 401(k) with Company Match
• Paid Holidays, PTO, and Sick Time
• Employee Hotel Discounts
• Free employee medical coverage and highly discounted family coverage after eligibility requirements are met

Key Responsibilities

• Oversee daily front desk operations and ensure excellent guest service.
• Lead, train, and support front desk team members.
• Resolve guest concerns and maintain high guest satisfaction.
• Manage schedules, staffing, and department operations.
• Support hotel revenue goals through upselling and rate management.
• Ensure compliance with company policies, cash handling, and safety procedures.
• Conduct property inspections to maintain cleanliness and quality standards.
• Assist with budgeting, supplies, and overall hotel performance.
• Serve as Manager on Duty as needed and support hotel-wide operations.

Skills & Qualifications

• Strong customer service and leadership skills.
• Excellent communication, organization, and problem-solving abilities.
• Ability to multitask and work effectively in a fast-paced environment.
• Professional attitude with the ability to lead and support a team.
• Basic computer proficiency and business skills.
• High school diploma or equivalent required; Associate degree preferred.
• Prior hotel, hospitality, or customer service experience required.
• Previous supervisory experience preferred.

Pre‑employment background check and drug screening required.

E‑Verify employer.

EOE M/F/Vet/Disability.