Service Manager

SERVICE MANAGER Oversee all service and inspection processes Monitor and report on metrics involving revenue, gross margin, and productivity Develop/implement/continuously improve process to convert installation clients to inspection sales Assist in the growth of alarm/extinguisher/suppression service and inspection business Oversee audits and work instructions improvement process to insure integrity and relevance Seek out opportunities for multi-office service premier or national accounts Coordinate service operations with Premier Accounts to ensure that customer needs are being met Ensure that risk assessment training is delivered to service and inspection employees Develop/augment/update sales pricing program for inspectors and service sales Assist in preparation of service sales budget and resources analysis with CEO Propose ways to leverage technology and process improvement to increase productivity and profitability Travel to other offices for support with premier or national accounts Perform other duties as assigned by executive management or CEO Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily Safety First Start each meeting with a Safety Topic Complete Monthly Jobsite Visits/Observations Hold team accountable for all Safety Initiatives Promote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance) – Self and Team Communicate effectively and professionally within the department and with internal and external customers Understand and Follow HR and Safety Initiatives and Processes Conduct Weekly Meetings with Team – Superintendents, Administration, Sales, Design, etc. Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc. Determine jobs to be billed, know projections for the month for Construction/Remodel, ensure daily/weekly billing for Service and Inspections Timely Review and Sign Off on Reports Active, Inactive, Greater than 50% Profitability Liens and Notices Track and Ensure Profitability of Department Oversee Change Order Management Promote and Track Department Growth – stretch goal of 20%/year (Remodel, Service, and Inspections); department goals to be discussed annually Support and Ensure Team Adherence to All Company SOPs – Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, etc. Ensure jobs are set up in the correct department – i.e. SC, SR, SS, SD, SI, etc. Ensure Inventory Control measures are in place for department Ensure multiple bids for Material Purchasing optimization Manage Subcontractors and review/approve all subcontractor invoices prior to payment Review Budget vs. Actual Job Costing Details and review findings with department for improvement opportunities Maximize Labor Production and Efficiency while maintaining quality standards Overhead Review – semi-annual meetings with leadership Maintain Quality Control in all aspects of the department Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities Reduce Turnover and Increase Retention within department Training Input and Development of Training Requirements Commitment to Training at all levels for all team members Be an Expert on Every Aspect of Your Business/Department Reports – Sales, Active/Inactive, WIP, Liens and Notices, Unapproved Change Orders, etc. Operations – Labor/Productivity, Materials Purchasing Administration Teamwork – maintain positive interactions within your team, local office, same department in other offices, Accounting, etc. SERVICE MANAGER Job Responsibilities Include But Are Not Limited To Oversee all service and inspection processes Monitor and report on metrics involving revenue, gross margin, and productivity Develop/implement/continuously improve process to convert installation clients to inspection sales Assist in the growth of alarm/extinguisher/suppression service and inspection business Oversee audits and work instructions improvement process to insure integrity and relevance Seek out opportunities for multi-office service premier or national accounts Coordinate service operations with Premier Accounts to ensure that customer needs are being met Ensure that risk assessment training is delivered to service and inspection employees Develop/augment/update sales pricing program for inspectors and service sales Assist in preparation of service sales budget and resources analysis with CEO Propose ways to leverage technology and process improvement to increase productivity and profitability Travel to other offices for support with premier or national accounts Perform other duties as assigned by executive management or CEO Expectations Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily Safety First Start each meeting with a Safety Topic Complete Monthly Jobsite Visits/Observations Hold team accountable for all Safety Initiatives Promote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance) – Self and Team Communicate effectively and professionally within the department and with internal and external customers Understand and Follow HR and Safety Initiatives and Processes Conduct Weekly Meetings with Team – Superintendents, Administration, Sales, Design, etc. Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc. Determine jobs to be billed, know projections for the month for Construction/Remodel, ensure daily/weekly billing for Service and Inspections Confirm required payment terms on open jobs Timely Review and Sign Off on Reports Active, Inactive, Greater than 50% Profitability Liens and Notices Track and Ensure Profitability of Department Oversee Change Order Management Promote and Track Department Growth – stretch goal of 20%/year (Remodel, Service, and Inspections); department goals to be discussed annually Support and Ensure Team Adherence to All Company SOPs – Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, etc. Ensure jobs are set up in the correct department – i.e. SC, SR, SS, SD, SI, etc. Ensure Inventory Control measures are in place for department Ensure multiple bids for Material Purchasing optimization Manage Subcontractors and review/approve all subcontractor invoices prior to payment Review Budget vs. Actual Job Costing Details and review findings with department for improvement opportunities Maximize Labor Production and Efficiency while maintaining quality standards Overhead Review – semi-annual meetings with leadership Maintain Quality Control in all aspects of the department Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities Reduce Turnover and Increase Retention within department Training Input and Development of Training Requirements Commitment to Training at all levels for all team members Be an Expert on Every Aspect of Your Business/Department Reports – Sales, Active/Inactive, WIP, Liens and Notices, Unapproved Change Orders, etc. Operations – Labor/Productivity, Materials Purchasing Sales Administration Teamwork – maintain positive interactions within your team, local office, same department in other offices, Accounting, etc. Knowledge Minimum education of High School Diploma or Equivalent Some secondary education is desirable Must possess intermediate skills in Microsoft Word and Excel software Work Experience 10 years of experience in installation, service, and/or inspection of water-based fire sprinkler systems 5+ years of experience in Business Management 2 or more years of experience in direct profit and loss responsibility. Process management, and/or service sales 5+ years of experience in fire sprinkler sales and/or service, preferred Experience with fire alarm and suppression systems, preferred Skills And Competencies Self-motivated, ambitious, and interactive Communicative, detail-oriented, and organized Demonstrate positive team work and ability to be a team leader and mentor Excellent communication, training, and planning skills required Sense of pride, integrity, and organizational ability required Must be able to work independently and with others #J-18808-Ljbffr