Residential AV Service Technician

About BRAVAS At BRAVAS, we transform homes into extraordinary living experiences. As the nation’s #1 luxurytechnology integrator, we design and deliver premium solutions - lighting, shades, A/V, networking, home automation, and more, that make life effortless, beautiful, and connected. We partner with homeowners, architects, builders, and designers on some of the most spectacular homes in the country. Andwe’regrowing. The Role TheServiceTechniciandelivers exceptional client experiences through expertservice, troubleshooting, and system maintenance. This role is responsible for diagnosing, repairing, and supporting smart home systems across our luxury residential projects, ensuring every system performs flawlessly and every client interaction reflects the Bravas standard of excellence, while embodying our six core values: collaborative, accountable, proactive, curious, passionate, and creative. Responsibilities Diagnoses and resolves issues with installed systems including Control4, LutronHomeworks, Savant, and Crestron. Configures, programs, andtroubleshootsnetworks, control systems, A/V, and surveillance equipment. Utilizesremote access tools to repair and stabilize network-based systems. Sets up remote monitoring platforms and enrolls clients inappropriate supportplans. Coordinates with theServiceManager to track, document, and resolve recurringserviceissues. Communicates effectively with manufacturertechsupport when necessary. Manages part replacements, tracks orders, and ensurestimelycompletion of repairs. Identifiesopportunities for system upgrades or replacements andsharesrecommendations with the team. Maintainsaccuraterecords of work orders, time entries, and job costing. Participates in on-call rotation as assigned. Performs other duties as assigned. Qualifications High school diploma or equivalent. 2+ years of experience in residential A/V or smart home system installation orservicepreferred. Strong understanding of A/V,security, lighting, and home automation systems (Control4, Lutron, Savant, Crestron, DSC, Clare). Ability to read and interpret home schematics, plans, and CAD drawings. Solid troubleshooting skills and comfort working independently in client environments. Strong communicationand clientserviceskills with a professional demeanor. Valid driver's licenseand clean driving record;security licensepreferred. Physical Requirements Ability to lift and carry up to 60 lbs. Comfortable working on ladders and in confined spaces. Ability to stand, stoop, and bend for extended periods. Bravas Benefits Be part of something premium:Work with the nation’s leader in smart home integration. Collaborative culture:A fun, supportive team that celebrates wins together. Growth opportunities:Gain exposure to the luxury design/build community and grow your career inservice. Competitiveperks:Basesalary + bonuses, medical/dental/vision, 401(k), PTO, and more. Compensation: $40-$45/hour We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr Bravas