Front Desk Operator

Job Description Job Description Job Post Summary

Position: Front Desk Operator
Date Posted: August 1, 2024
Pay: From $18.00 per hour
Job Type: Full-time
Work Location: In person

Job Description

SmileWorks Children’s Dentistry & Orthodontics is seeking an energetic, compassionate, and detail-oriented Front Desk Operator to join our growing team. This role is ideal for a professional who enjoys working with children and families and thrives in a fast-paced dental environment.

As the first point of contact for our patients, you will play a critical role in shaping the SmileWorks experience. We are looking for someone with strong operational awareness, excellent communication skills, and prior experience in a dental, orthodontic, or pediatric practice.

At SmileWorks, we are committed to delivering exceptional care and service. If you are enthusiastic, patient-focused, and motivated to grow with a high-performing practice, we would love to meet you.

What SmileWorks Offers

Competitive base pay

Performance-based bonus programs (role-specific)

Growth and advancement opportunities

Comprehensive benefits package, including:

Health insurance

In-house dental program

Paid time off (PTO)

Holiday pay

401(k) with matching

Direct deposit

Employee discounts

Key Responsibilities

Serve as the welcoming first point of contact for patients and families

Deliver exceptional customer service in person and over the phone

Support efficient front-office operations to meet performance goals

Demonstrate strong teamwork and leadership skills

Accurately implement and follow office policies, procedures, and directives

Assist in maintaining a smooth, organized, and patient-centered office flow

Qualifications & Requirements

Proven track record of excellent customer service

Minimum of 2 years of experience in a fast-paced dental office (preferred)

Experience in group dental, orthodontic, or pediatric practices preferred

Knowledge of dental insurance plans and verification processes

Strong communication, organization, and multitasking skills

Schedule

8-hour shifts

Monday through Friday