Print Technician

The Opportunity

Do you enjoy solving problems helping people and working in a role where no two days are exactly the same

Cornell Universitys IT at Cornell team is seeking a customer-focused Print Technician to support CU Print Cornells campus-wide printing this highly visible role youll be the go-to person ensuring students faculty and staff have reliable access to printing services across campus.

Youll spend your days working directly with campus partners troubleshooting issues coordinating with vendors supporting over 140 student printing locations and helping create an exceptional customer experience. If youre someone who enjoys hands-on problem solving building relationships staying organized and making a meaningful impact wed love to hear from you.

About the Department

IT at Cornell is a strategic partner supporting teaching research and business operations across the university.

Within IT at Cornell the Enterprise Services CU Print Team manages Cornells student printing environment and supports reliable printing services across campus. Our team works closely with students library staff campus partners and technology vendors to ensure a seamless and equitable printing experience for the Cornell community.

What Youll Do

As the Print Technician youll serve as the primary on-campus support resource for Cornells student printing environment.

Key responsibilities include:

• Deliver exceptional customer service to faculty staff students and campus partners

• Troubleshoot printer hardware software and connectivity issues

• Coordinate service requests and repairs with Toshiba technicians and vendors

• Support approximately 147 student printing devices across campus

• Manage service tickets and ensure issues are resolved within established service levels

• Monitor printer supplies coordinate inventory and maintain replacement parts

• Process and investigate printing refund requests and service escalations

• Provide hands-on support and training to campus printing coordinators and department contacts

• Assist with system testing upgrades and print management software enhancements

• Collaborate closely with IT colleagues service desk staff and campus partners to maintain reliable printing services

This role combines customer service technical troubleshooting communication organization and project coordination.

What We Need

Were looking for someone who is energized by helping others and thrives in a customer-focused environment.

Required Qualifications

• Bachelors degree and a minimum of two years of relevant experience or an equivalent combination of education and experience.

• Two or more years of experience providing Tier 1/Level 1 technical support for printer hardware and software including installing and configuring printers connecting printers to client devices deploying printer client software and troubleshooting printer network and workstation connectivity issues.

• Demonstrated commitment to providing exceptional customer service with strong relationship-building skills and a proactive approach to assisting customers and colleagues.

• Strong work ethic with the ability to contribute effectively as a collaborative member of a team.

• Proven troubleshooting problem-solving and analytical skills with a high level of attention to detail.

• Strong organizational skills including inventory tracking maintenance scheduling and documentation.

• Ability to adapt to changing priorities and work demands manage multiple competing responsibilities and respond calmly and effectively to unexpected situations delays or changes in the work environment.

• Ability to safely lift and transport equipment and supplies weighing more than 50 pounds.

• Ability to cultivate and develop inclusive working relationships with students faculty staff and community members.

If you have all those things great! We have a few more things that we would prefer you to have but its ok if you dont.

• Experience supporting a large-scale managed print environment and enterprise print management solutions including basic system administration and user provisioning.

• Experience installing configuring and supporting single-function and multifunction printer hardware including the creation and management of print queues driver deployment firmware updates and printer configuration using vendor-supported fleet management tools.

• Knowledge of networking fundamentals and printer connectivity including TCP/IP DNS DHCP and related troubleshooting techniques.

• Experience supporting card readers and other peripheral or ancillary communication devices associated with print and authentication systems.

• Familiarity with IT service management (ITSM) and ticketing systems for incident problem and service request tracking.

Why Youll Love Working Here

Youll join a collaborative team that values communication customer service and supporting one another. Youll work closely with experienced colleagues who are committed to your success and will help you learn the campus systems and relationships needed to thrive in the role.

Highlights include:

• Meaningful work that directly impacts the student experience

• Opportunity to build relationships across the Cornell community

• Supportive and collaborative team environment

• Hands-on active work that takes you across campus

Rewards and Benefits

This position is eligible for a hybrid work arrangement. Employees typically perform this role remotely 1 day per week and on-campus 4 days per week. The university reserves the right to modify suspend revoke or terminate the hybrid work arrangement at any time.

Cornell receives national recognition as an award-winning workplace for our health wellbeing and sustainability.

• Our benefits programs include comprehensive health care options generous retirement contributions access to wellness programs and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits Working at Cornell .

• Our leave provisions include health and personal leave three weeks of vacation and 13 holidays: Martin Luther King Jr. Day Memorial Day Juneteenth Independence Day Labor Day Thanksgiving and the day after and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off Working at Cornell

• Cornells impressive educational benefits include tuition-free Extramural Study and Employee Degree Program tuition aid for external education and Cornell Childrens Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits Working at Cornell

• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards Working at Cornell.

Visa sponsorship is not available for this position.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

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The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement . To learn more about Cornells union wages see Union Pay Rates.

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Cornellwelcomes students faculty and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities to further the founding principle of ... any person ... any study. No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving but not limited to such factors as race ethnic or national origin citizenship and immigration status color sex pregnancy or pregnancy-related conditions age creed religion actual or perceived disability (including persons associated with such a person) arrest and/or conviction record military or veteran status sexual orientation gender expression and/or identity an individuals genetic information domestic violence victim status familial status marital status or any other characteristic protected by applicable federal state or local law.

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