Order Management & Finance Specialist

The Pickle Juice Company (Company) is a fast-growing functional beverage company based in Mesquite, Texas. We are adding an experienced and motivated Order Management & Finance Specialist (OMFS) to our team. This OMFS will be integral to supporting processes that involve serving our customers as well as continuous improvement of our order management process. This position requires significant cross‑functional team interaction across Sales, Operations, and Finance. This team member must be highly proactive, curious and detail‑oriented. They will be responsible for providing exceptional customer support including managing inquiries and resolving issues. They will support financial accounting and reporting processes as well as continuous improvement initiatives as assigned by the finance and executive leadership team. This position reports directly to the Chief Financial Officer. Roles and Responsibilities: Order Management: Responsible for timely processing of customer sales orders (SO), tracking sales orders through the fulfillment process, shipment and ultimate delivery to customer. Address customer inquiries and change requests during order’s fulfillment process. Proactively engage with departments and team members as needed to ensure order management process meets customer’s expectations. Responsible for supporting the company’s proper setup and function of its order management system (OMS). Responsible for supporting the online sales platform and ensuring setups with the company’s OMS are functioning properly. Customer Success Support: Support administrative customer set‑ups, new item set‑ups, and miscellaneous administrative requests. Address customer inquiries and change requests. Collaborate with cross‑functional departments to deliver exceptional customer support and product satisfaction. Customer issues escalation and resolution management. Identify customer needs, raise and implement ideas and solutions to improve customer experience. Finance Support: Review of customer deductions and follow‑up on discrepancies ensuring deductions align with agreements in place with customers. Work with brokers to validate and resolve deduction discrepancies. Follow‑up on past‑due invoices, support processing customer payments, reconciliations on customer accounts. Report updates on key metrics and other data tracking on sales, marketing, and operations functions. Support financial accounting close process and reconciliations. Research and Data Insights: Support summarizing industry and customer data into useful formats for insights into the company’s performance by product, customer, and channel. Process Improvement: Supporting cross‑functional process improvement initiatives. Strong organizational and problem‑solving skills. Excellent written and oral communication skills. Strong attention to punctuality and commitment to personal integrity. Interpersonal skills, including outgoing and personable disposition, listening and taking direction from management and other team members, teamwork, passion for marketing and brand building, going above and beyond to exceed expectations and turning consumers into brand advocates. Ethical, inspires trust of others, works within integrity and upholds organizational values. Self‑management, including good judgment, effective and timely decision making, motivation, persistence and determination to overcome obstacles, planning/organizing, prioritizing, setting goals, displaying professionalism, quality work, accurate and thorough, promoting quality, maintaining professional and emotionally balanced approach to work and communications within internal and external contacts. Ability to handle stressful situations with professionalism and patience. Meets productivity standards and completes work in an intimate manner. Adaptability, ability to meet changing work environment, manage competing demands, change approach or method to best fit the situation. Demonstrates initiative, volunteers readily, undertakes self‑development activities, seeks increased responsibilities, looks for and takes advantage of opportunities, asks for and offers help when needed. Qualifications: Education and Experience Minimum: High School diploma or equivalent; associate or bachelor’s degree preferred. Two or more years of proven experience in any of the following: customer service, logistics, supply chain, accounting or equivalent combination of education and experience. Computer and Software Skills: QuickBooks CRM systems Microsoft – Moderate proficiency with Outlook, Excel, Word, SharePoint and PowerPoint Fishbowl Inventory and Order Management System experience is a plus. Job Type : Full-time Work model : In office with opportunity for hybrid in‑office/remote work Location : Mesquite, TX Salary range: $50,000 – $70,000 based on experience and qualifications. We offer a competitive salary, paid time off, 401k retirement plan, and medical benefits package that includes medical, dental, and vision. #J-18808-Ljbffr The Pickle Juice Company