Desktop Support Technician at Confidential Los Angeles, CA

Overview In this role you will be the first point of contact to support staff and the technology they use at our client, from business applications to network connectivity. You will provide staff with training and troubleshooting assistance at the application and hardware level. Responsibilities Provide end‑user support to resolve technical incidents for staff working in‑person and remotely. Diagnose issues with computers, mobile devices, and peripheral hardware. Diagnose issues with network connectivity over Ethernet, wireless, and VPN. Troubleshoot OS applications on PC, Mac, mobile. Support users producing content in in‑house and hosted Content Management Systems. Manage accounts for email, telecom, and access controls. Configure and manage Avaya VOIP phones. Administer user and computer accounts using Active Directory, Azure, Exchange Admin Center, MFA, SCCM. Monitor, triage, and take ownership of support incidents. Install, build, and maintain computers, network, telephony equipment, peripherals, and mobile devices. Respond to service requests within required Service Level Agreement. Provide creative troubleshooting and support for applications and production systems. Identify and address system outages by following appropriate escalation path. Onboard new employees; including providing account, phone, and equipment. Document processes, procedures, instructions, and training materials for users and IT colleagues. Collaborate with other teams to support local infrastructure and services and assist with projects. Adhere to Service Desk policies, procedures, and security standards and apply to daily work. Participate in after‑hours on‑call rotation. Coordinate and perform department moves. Interface with outside clients and vendor. Minimum Qualifications 2–4 years experience as an IT Service Technician. Exceptional customer service/interpersonal skills. Excellent verbal and written communication skills with non‑technical audience. Configuring hardware and software for Mac and PC. Support video conferencing and AV equipment. Ability to operate in a deadline‑driven environment and successfully prioritize multiple responsibilities. Must be able to work cooperatively with others as part of a team, hold own work to high standards, and inspire others to do the same. PC and Mac hardware, application, OS, and mobile troubleshooting skills. Self‑starter, detail‑oriented, with strong organizational skills especially as it pertains to process execution, testing, following policy and procedures. Preferred Qualifications Prior Service Desk experience in an enterprise environment. Experience administering accounts in Active Directory, Entra, Exchange Admin Center. Experience administering accounts for Multi‑factor Authentication. Experience documenting processes, procedures, instructions, and training materials for users and IT colleagues. Knowledge of best IT practices, policies, and procedures. Education Bachelor’s degree preferred or an equivalent combination of education and experience. Certifications Certifications with a focus on support, network, security desired. Job Type & Location This is a Contract position based out of Los Angeles, CA. Pay and Benefits The pay range for this position is $24.00 – $32.00/hr. Medical, dental & vision. Critical Illness, Accident, and Hospital. 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available. Life Insurance (Voluntary Life & AD&D for the employee and dependents). Short and long‑term disability. Health Spending Account (HSA). Transportation benefits. Employee Assistance Program. Time Off/Leave (PTO, Vacation or Sick Leave). Application Deadline May 19, 2026. Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr Neier Inc