Transportation Dispatcher

Job Description

Job Description

Position Overview

We are seeking an experienced Dispatcher – Courier & Freight Operations to coordinate daily transportation, driver assignments, freight movement, and time-sensitive deliveries for a specialised logistics operation.

This position is ideal for candidates with 2–3 years of experience in dispatching, courier services, transportation, freight forwarding, airport cargo operations, or logistics coordination.

The successful candidate will coordinate with drivers, operations teams, customer service representatives, and other office locations to ensure shipments are collected, tracked, handled, and delivered on schedule. The role combines dispatch coordination, shipment monitoring, airport freight handling, and temperature-controlled shipping support.

Candidates with experience in courier operations, airport freight, pharmaceutical logistics, medical shipments, or cold-chain transportation are strongly encouraged to apply.

Key Responsibilities

• Coordinate daily driver schedules, route assignments, pickups, and deliveries to ensure timely transportation.
• Monitor driver locations and shipment progress, communicate delivery instructions, and resolve delays or transportation issues.
• Coordinate airport freight recovery, cargo pickups, freight tender, and transportation arrangements.
• Receive, organise, break down, and properly store inbound freight at office and airline facilities.
• Monitor and maintain temperature-controlled shipments and cold-chain handling procedures.
• Prepare, refurbish, and configure gel packs, insulated packaging, and other temperature-controlled shipping materials.
• Track shipment clearance, export approvals, delivery releases, and other shipment requirements.
• Maintain dispatch logs, shipment records, and outbound flight monitoring information.
• Communicate shipment updates, delays, and exceptions to customer service teams, drivers, and other operational offices.
• Monitor emails and respond promptly to operational requests and shipment enquiries.
• Escalate customer complaints, delivery issues, and operational concerns to management.
• Follow company procedures, safety standards, and applicable transportation and shipment-handling requirements.

Required Qualifications

• High school diploma, GED, or equivalent.
• Approximately 2–3 years of experience in dispatching, transportation, courier services, freight operations, or logistics coordination.
• Strong communication skills and the ability to coordinate with drivers, customers, and internal departments.
• Proficiency with computers, email, shipment tracking systems, and general data entry.
• Strong organisational skills and the ability to manage multiple time-sensitive priorities.
• Ability to respond quickly to shipment delays, delivery exceptions, and changing operational requirements.
• Ability to lift and handle packages weighing up to 75 lbs.
• Ability to work in both office and warehouse environments, including loading and unloading areas.
• Willingness to briefly enter walk-in refrigerators or freezers when required; appropriate thermal apparel will be provided.

Preferred Experience

• Courier or express delivery dispatching.
• Airport cargo, airline freight, or freight-forwarding operations.
• Pharmaceutical, medical, or temperature-controlled logistics.
• Cold-chain shipping, gel packs, insulated packaging, or temperature-sensitive shipments.
• Driver scheduling, route planning, and delivery coordination.
• Freight recovery, freight tender, shipment clearance, and export documentation.
• Shipment tracking, exception management, and customer service coordination.

Work Schedule & Flexibility

• Monday through Friday, 11:30 AM–8:00 PM ET.
• Overtime may be required based on operational needs.
• Candidates must be flexible to support afternoon, evening, and occasional weekend operations when needed.
• This is an onsite position in Kearny, NJ.

Ideal Candidate

The ideal candidate is an organised, dependable, and hands-on logistics professional who can coordinate drivers, manage urgent shipments, resolve delivery problems, and maintain accurate shipment records. Experience in courier dispatch, airport freight, pharmaceutical transportation, or cold-chain logistics will be especially valuable.

Apply today if you have experience in dispatching, courier operations, freight coordination, transportation, or logistics and are comfortable working in a fast-paced environment.