Enrollment Representative

Providing exceptional customer service in a remote setting, the full-time Enrollment Representative will assist families with the application and enrollment processes for public and private schools, addressing inquiries about tuition, payment options, and documentation requirements. Key Responsibilities: Manage high volumes of inbound and outbound customer interactions to ensure family satisfaction during the enrollment process Deliver clear guidance on policies and procedures, serving as a primary contact for families and internal departments Maintain compliance with call handling procedures and quality assurance benchmarks while documenting interactions accurately Required Qualifications: High School Diploma or GED with relevant work experience, or a minimum of 2 years in a similar call center role Proficiency in web-based applications, with Salesforce experience preferred Ability to navigate multiple computer systems efficiently while assisting families Strong problem-solving skills with a solutions-oriented mindset Experience in customer service or sales with a proven record of achievement