Patient Experience Representative (3:00pm-11:30pm)

Job Posting DescriptionPosition summary:You will provide support to the administrative operations of the emergency Department and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.Shift: Full time- M-F 3pm-11:30 + every other weekend$2,000 sign on bonus for all full time PERsKey responsibilitiesPatient Encounter Management:Providing positive and effective customer service via phone that supports unit operationsCollaborating with referring providers and practices via phoneObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting patients encounterAdministrative:Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededMinimum qualificationsEducation:A high school level of education, bachelor’s degree preferredExperience:Prior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesStatusFull-TimeRegular, Temporary, Per DiemRegular Standard Hours per Week40 Pay Range$19.83-$29.49 HourlyOffice/Site LocationBostonJob Posting CategoryAdministrationRemote Eligibility Onsite Only : 85974BR: Pediatrics-Emergency Medicine