Phlebotomist

JOB REQUIREMENTS: Responsibilities Performs donor screening (collects) donor histories), mini-physical, and phlebotomy. Treats donors with customer service excellence, presenting a positive image. Responds to customer inquiries, requests and complaints with a timely and complete response and escalates to leader when appropriate. Provides a service-centric donor experience by interacting with donors respectfully, compassionately, and professionally. May conduct automation (Alyx and/or Trima), including recognizing and responding to automation reactions. Recruits and converts donors for automation. Contributes to and upholds a positive team culture and employee experience by fostering teamwork, collaborating effectively, maintaining an encouraging environment, and by supporting coworkers through kind and respectful behaviors. Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed. Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed. Rebooks donors for future donation appointments. May be subject to additional background checks as required by sponsor if asked to assist a mobile Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all Standard Operating Policies And Procedures Qualifications Education High School Diploma or GED required Experience Less than 1 year job-related Experience. Preferred 1-3 Years Relevant People Facing Experience preferred Knowledge, Skills and Abilities Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials. Knowledge is usually acquired through training on the job. required Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating And Maintenance Instructions, And Other Department Manuals. Required Must have basic mathematical aptitude and strong attention to detail. required Ability to apply judgment to written or oral instructions. required Ability to organize work to provide productive workflow. Required Ability To Provide a Consistently Positive Donor Experience through professional, empathetic donor-centric service. required Ability/desire to contribute to and uphold a positive team culture through respectful communication, behaviors, and collaboration. required Flexibility to work independently, with a team, and adaptability to changing organizational and donor needs. required Strong communication skills, including the ability to respectfully provide and receive feedback to/from peers/donors/leadership. required Ability to work evening, weekend, and holiday hours. required Ability to learn/utilize all computer applications as required to perform duties. required Tools and Technology Personal Computer (desktop, laptop, tablet). required General office equipment (computer, printer, fax, copy machine). required Microsoft Suite (Word, Excel, PowerPoint, Outlook). required Screening equipment including: Lancet Sphygmomanometer (BP cuff) Temperature probe Hemoglobin analyzer required Phlebotomy collection equipment that may include blood mixer, Trima, Alyx required ***** #J-18808-Ljbffr Waukesha State Bank