Customer Service Representative

Customer Service Representative

Are you ready to take your skills to the next level? Look no further than McGard, a leading company in the automotive industry! We are seeking a highly talented and motivated Customer Service Representative to join our dynamic team and contribute to our ongoing success.

McGard has been a trusted name in the automotive industry for over 60 years. We specialize in manufacturing high-quality, precision-engineered automotive security products and components. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a global leader in our field.

Benefits include a comprehensive benefits package, including 10 company paid holidays and paid time off (PTO), discretionary, annual profit sharing, exciting and challenging projects in a collaborative work environment, an on-site walking trail and convenience cafeteria, and a supportive and inclusive company culture that values employee well-being and work-life balance.

Responsibilities include investigating and resolving end-user questions regarding merchandise, service, and billing.

Job duties include handling all phone calls from end-users, entering and processing end-user orders, checking for accuracy of information for U.S. and Canadian orders, handling walk-in customers, examining records such as invoices, computer printouts, bills of lading, and any other related documents necessary to resolve end-user/dealer questions or problems, tracing missing merchandise via air bills, shipping manifests, etc, communicating with customers via form letters to solicit missing information needed for processing orders, processing return form letters (orders) sent out by customer service reps, entering end-user ID card and updating new and current information into computer, reporting customer complaints weekly, resolving credit card indifferences (i.e. bad accounts), handling all aspects of customer service accounting, including posting checks, refunds, and letters or phone communication if necessary, handling all phone calls from dealers, domestic and import, corresponding and or conversing with all dealers and other company personnel such as billing, credit, sales, service and shipping to determine details and necessary information in order to resolve dealer questions and problems, entering and updating current dealership data into computer, arranging all orders according to shipping cart and submitting to shipping department, keeping current on rotation schedule for shipping procedures, and other duties may be assigned.

Education/skill requirements include the ability to communicate effectively in English, both written and orally, a high school diploma or general education degree (GED), one to three (1-3) months related experience and/or training; or equivalent combination of education and experience, prior customer service skills, computer and typing skills.

Physical demands & work environment: Position requires individual to be capable of traveling & working throughout the entire facility, within reasonable accommodation. The noise level is usually moderate.

If you are an ambitious and driven individual who thrives on innovation and enjoys working in a team environment, then this is the perfect opportunity for you! Join McGard and be part of a company that is revolutionizing the automotive security industry.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

1st Shift, 8:15AM 4:45PM, Monday Friday 40 hours/ weekly