HIL - Merchandiser

Job Description

Job Description

Come work for Hiland Dairy, where we are the leader in the markets we serve!

P/T Merchandiser (Full Service)
(Non-Union / Hourly)

Department: Des Moines Branch

Reports To: Branch Manager

Location: Johnston, IA

FLSA Status: Non-Exempt

Pay Range + other compensation components: $22.00-$25.00/hr

Shift (if applicable): Early mornings/varies Monday – Friday (approx. 20-25 hrs/wkly)

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Position Overview

The Merchandiser orders and transports products to customers. The Merchandiser is an hourly position and reports to the Branch Manager. Working nights, weekends, and holidays may be required.

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Key Responsibilities

The Merchandiser shall be responsible for, but not limited to, the following:

• Ordering ice cream and dairy products for customers, maintain shelf tags and display signs as directed by the supervisor.
• He or she will maintain a manageable inventory level in the cooler or freezer and stock, rotate, and merchandise products.
• The successful applicant will also provide timely and consistent service while projecting a positive attitude.
• Must be able to develop and maintain a good working relationship with the customers.

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Required Qualifications

• Must have a valid operator's license with a good driving record.
• Must be able to have reliable transportation to, from, and between work locations.
• Maintain reliable attendance and consistent work hours.
• Must be willing to work overtime, weekends, holidays, and varying shifts.
• Minimum age: 18
• Must be able to pass a drug screen and physical.

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Required Skills/Abilities:

• Ability to work well with numbers.
• Ability to have good phone etiquette.
• Must have customer service skills.
• Must be able to use an ordering device for inventory.
• Must be able to follow diagrams and written instructions.
• Driving in a safe and courteous manner.

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Required Soft Skills:

• Ability to work without direct supervision.
• Excellent verbal communication skills.
• Excellent leadership, interpersonal, and conflict resolution skills.
• Coachable and willing to learn.
• Ability to communicate effectively both verbally and in writing.

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Competency

• Must be able to read and write English and perform basic math calculations.
• Effective time management skills to achieve results through prioritizing demands.
• Demonstrates critical thinking skills and effective decision-making skills.
• Strong attention to detail and organizational skills.
• Must demonstrate proficiency in essential tasks and a willingness to learn.

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Working Conditions

• S(he) will be required to climb, crawl, and walk in an upright as well as a bent position when placing stock on shelves or racks, setting up merchandise and sales promotion displays, issuing sales promotion materials to customers, and collecting or picking up empty containers or rejected or unsold merchandise.
• The Full-Service Merchandiser will have to stack and unstack items weighing 50 pounds from a height of approximately seven feet to the ground and back continually as well as drag stacks of milk weighing approximately 240 pounds throughout the shift.
• He or she will be required to work in very hot (100+ degree) and very cool (less than 32 degree) environments throughout the year.
• He or she will also be required to work outside, in whatever the conditions are, most of the time.

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About Hiland Dairy – “Farmer Owned. Locally Produced. Since 1938.”

Hiland Dairy was founded in 1938 in Springfield, Missouri, by two men and fifty cows. From its modest beginnings, it grew steadily into a major farmer-owned dairy company serving much of the Midwest and South. By the mid-1940s, Hiland had added its first production plant and distribution center, expanding beyond milk into products like ice cream and butter. In 1955 , the company joined the Quality Chekd organization, reinforcing its dedication to top processing standards.

Through the late 20th century, Hiland expanded by acquiring regional dairies across Arkansas, Kansas, Oklahoma, Tennessee, and Texas , increasing its reach and product diversity. Today, its offerings include milk, ice cream, yogurt, sour cream, dips, cheese, juice, and iced tea.

Still farmer-owned , Hiland emphasizes freshness by sourcing milk from nearby farms. The company also invests in sustainability initiatives and community engagement, remaining rooted in its founding values of quality, integrity, and local commitment.

Our Mission:

Hiland will continually strive to provide high-quality products that our customers desire at a competitive price. This goal will be accomplished by the following:
• Being better than we have to be — setting high standards in performance and quality control and meeting or exceeding those marks.
• Doing what is right — treating our greatest asset, our people, with dignity and respect. Attracting and retaining high-quality people by providing competitive compensation and continually training and upgrading the skills of our people.
• Provide a reasonable return to our owners — by keeping pace with the market in all areas of our business.

EEO Statement

Hiland Dairy Foods, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.