Administrative Patient Services Representative | BLS Certified

Administrative Patient Services Representative | BLS Certified

Summersville, MO $32,009 - $41,099 a year

Join a dedicated healthcare team serving a regional community in the Midwest. This role acts as the welcoming voice and face for physician clinics, providing exceptional customer service both over the phone and at the front desk. The ideal candidate thrives in a fast-paced environment, is highly organized, detail-oriented, and capable of multitasking efficiently.

Key Responsibilities

• Promptly answer and direct telephone calls with professionalism.
• Warmly greet patients and communicate clearly with patients and their families, keeping them well-informed.
• Accurately collect and enter demographic and insurance information into the system.
• Maintain strict confidentiality and adhere to privacy regulations regarding patient information.
• Schedule appointments following established protocols.
• Assist patients and guardians with patient portal setup during visits.
• Conduct patient confirmation calls and guide patients to complete necessary registration paperwork online.
• Show compassion and respect in all interactions, handling sensitive situations with care.
• Take and process messages promptly and update patient records as needed.
• Verify insurance coverage and collect co-payments at the time of service.
• Work independently while meeting attendance and punctuality standards, demonstrating accountability and teamwork.

Education

High school diploma or equivalent required. Preference given to graduates of accredited medical receptionist programs or candidates with two years of healthcare experience.

Experience

Preferably two years of experience in a general medical office or similar healthcare setting, with demonstrated customer service skills and responsibility.

Certification

American Heart Association Basic Life Support (BLS) certification is required.

Physical and Mental Requirements

This position requires considerable mental focus and physical activity including walking, standing, lifting up to 35 lbs, and various movements such as turning, stooping, and reaching. The work environment is a medical office with potential exposure to infectious diseases and occasional challenging interactions.