Shift Leader

Job Description Job Description Job Overview: We are seeking a motivated and experienced Shift Leader to join our team. As a Shift Leader, you will be responsible for overseeing the daily operations of our establishment, ensuring excellent customer service, and maintaining a positive work environment. If you have a passion for the food service industry and possess strong leadership skills, we would love to hear from you. Responsibilities: - Manage and supervise the shift operations, including opening and closing procedures - Ensure exceptional customer service by greeting and assisting customers in a friendly and professional manner - Train and mentor team members on company policies, procedures, and standards - Handle cash transactions accurately and responsibly - Prepare and serve food and beverages according to established recipes and quality standards - Maintain cleanliness and organization of the restaurant, including dining area, kitchen, and restrooms - Monitor inventory levels and place orders as needed - Conduct interviews and assist in the hiring process of new team members - Resolve customer complaints or issues in a timely and satisfactory manner Skills: - Previous experience in shift management or supervisory role within the food service industry - Strong cash handling skills with attention to detail - Knowledge of coffee preparation techniques is a plus - Ability to multitask in a fast-paced environment while maintaining composure - Excellent communication and interpersonal skills - Proficient in food service management, including food preparation, safety, and sanitation guidelines - Familiarity with bartending techniques is preferred We offer competitive pay rates and opportunities for career advancement within our organization. If you are passionate about delivering exceptional customer service, leading a team, and working in a dynamic restaurant environment, we encourage you to apply for the position of Shift Leader. Job Type: Full-time Salary: $13.00 per hour Expected hours: No less than 40 per week Benefits: Employee discount Flexible schedule Paid training Experience level: 1 year Shift: 8 hour shift Day shift Evening shift Morning shift Night shift Weekly day range: Every weekend Monday to Friday Ability to commute/relocate: Miami, FL 33180: Reliably commute or planning to relocate before starting work (Required) Education: High school or equivalent (Required) Experience: Customer service: 1 year (Required) Language: Spanish (Preferred) License/Certification: Food Handler Certification (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Work Location: In person