Senior, User Experience Design

Macy’s invites experienced UX designers to shape online and in‑store experiences across Macys.com, the Macy’s app, and retail stores. Job Overview The Senior, User Experience Designer shapes the user experience for Macys.com, the Macy's app, and Macy's retail stores, bringing Macy's strategic vision to life through impactful digital designs. With at least 5 years of experience in digital design, this role requires a strong track record of creating elegant, high‑quality designs in a fast‑paced, collaborative environment. The Senior, User Experience Designer balances business objectives with user needs, collaborates across teams, and uses research and data to drive design decisions. They also mentor team members and align their work with Macy's strategic goals. What You Will Do Design domain experiences that align with business goals and user needs, focusing on key performance indicators (KPIs) and user success metrics. Collaborate with managers, product managers, engineers, and researchers to define, conceptualize, and design user‑facing products. Partner with the UX leadership team to establish the domain experience, ensuring deliverables align with the overall user experience design vision. Design consistently across platforms, including web, mobile apps, and in‑store environments, to create a cohesive user experience. Approach design problems from start to finish: conceptualize new products and features, design storyboards, workflows, interactions, wireframes, high‑fidelity mockups, and establish design standards based on business objectives and user research. Work closely with the domain UX Director and UX Lead to ensure deliverables adhere to the overall design system. Mentor user experience designers on the domain team. Design user experiences that support both business goals and user needs. Create high‑fidelity mockups and prototypes and iterate on UI design and interaction flow based on user feedback. Use metrics, optimization, and research—both qualitative and quantitative—to inform and validate design decisions. Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities. Skills You Will Need User‑centered design expertise across mobile, responsive web, and in‑store digital experiences. High‑fidelity mockup, prototype, and storyboard creation with iterative refinement. Cross‑functional collaboration with product managers, engineers, and researchers. Data‑driven decision making using metrics, qualitative and quantitative research. Project management and organizational skills to handle multiple projects. Excellent written and verbal communication skills, including ability to present to executive leadership. Business acumen to balance user needs with business objectives and KPIs. Proficiency in design tools, especially Figma. Negotiation skills to advocate for design solutions. Adaptability and problem‑solving in a fast‑paced environment. Technical knowledge of MS Office and digital design best practices. Who You Are Bachelor’s degree or equivalent work experience in a related field; 5+ years of UX/UI design experience across consumer mobile applications, websites, or retail stores. Comfortable with manual tasks, frequent use of hands and vision, and flexible scheduling. What We Can Offer You Competitive pay and a benefits package that includes comprehensive health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, and opportunities for continuous learning and leadership development. Join a dynamic, inclusive environment and build community through colleague resource groups and volunteer opportunities. Additional Benefits Merchandise discounts Performance‑based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Tuition reimbursement About Us Macy’s is a storied retail brand with a rich history of memorable moments and innovations. Whether you help customers find gifts, enhance online shopping, or design retail experiences, you’ll contribute to unique opportunities and memorable experiences. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. #J-18808-Ljbffr Macy's