Field Technician D

Field Technician D

L3Harris Technologies, Inc. is seeking a Field Technician in Groton, CT. The Field Technician will provide a variety of maintenance and technical support on products at customer and/or field locations. Works under limited supervision and may be a resource to other employees in areas of expertise.

Essential Functions:

• Installs, operates, maintains, repairs and modifies equipment.
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
• Troubleshoots and performs diagnostic test of equipment malfunctions.
• Installs, upgrades and removes products ensuring coordinative engineering field change.
• Maintains effective customer communications and relations.
• May provide onsite training of customer support personnel. Responsible for the installation, check out, operation, maintenance and repair and modification of customer equipment and/or software. Performs diagnostic tests to troubleshoot equipment failures.
• Serves as company liaison with customers on administrative and technical matters for assigned projects.
• Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
• Other duties as assigned
• 65% travel

Qualifications:

• Requires a High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post-Secondary/associate's degree with a minimum of 4 years of prior related experience.
• Active US Secret Security Clearance.

Preferred Additional Skills:

• Strong communication skills (written, verbal, presentation).
• Competent computer skills related to Microsoft office, Excel, Word, and PowerPoint.