Leasing Consultants for Baron Properties

Leasing Consultants for Baron Properties

Leasing Full Time $18/per hour + Leasing Bonuses 17550 N Perimeter Dr Suite 130, Scottsdale, AZ, 85255, United States

Join our Dynamic Team as Leasing Consultant for Baron Properties!

Job Type: Full Time

Schedule: Weekday and Weekend hours required

Compensation: $18.00 per hour base pay, plus monthly leasing bonuses; final offer depends on skills, experience, and location.

Benefits: Medical, Dental, Vision; Company-paid Life, AD+D, and Disability; 401(k) with company match; Paid Holidays and PTO from day one; Tuition/Education/Certification reimbursement.

About the Role

Baron is seeking a service-driven, detail-accurate Leasing Consultant to deliver five-star experiences to prospects and residents while executing a disciplined, compliant leasing process. You’ll greet and qualify prospects, lead high-impact tours, maintain accurate market/inventory knowledge, process applications and leases error-free, and support off-site outreach that drives qualified traffic.

What You’ll Do

• Deliver first-contact excellence: Greet and assist prospective residents and vendors with exceptional customer service; meet time-to-assist targets.
• Conduct persuasive, accurate tours: Showcase apartment features and benefits tailored to prospect needs; drive tour-to-application conversion.
• Qualify effectively: Determine needs, eligibility, and desirability through structured discovery, active listening, and transparent communication.
• Own market and inventory literacy: Maintain current knowledge of unit specs, availability, notices, pricing, and promotions; quote terms without error.
• Process leasing operations and files: Prepare and process applications, leases, and move-in/move-out steps on time and in compliance with Fair Housing and company policy.
• Handle funds with precision: Collect and post deposits, fees, and rents accurately with zero reconciliation variances; follow dual-control and documentation protocols.
• Execute the marketing and leasing plan: Coordinate tasks with maintenance, vendors, and marketing; translate plans into measurable activities and outcomes.
• Outreach and business development: Maintain communication with business and locator services; conduct off-site marketing visits as necessary and document ROI.
• Maintain show-ready standards: Ensure model apartments, available units, and office are tour-ready; meet cleanliness/inspection standards without rework.
• Service recovery: Respond promptly and professionally to resident requests and concerns; resolve conflicts to SLA targets with high satisfaction.
• Risk recognition: Identify unusual circumstances and elevate to the Community Manager the same business day with concise, complete details.
• Data integrity: Keep CRM/property management systems up to date with accurate, contemporaneous records; produce audit-ready documentation.

What Success Looks Like

• Autonomy and judgment: Proactively initiates and documents off-site outreach when appropriate; meets or exceeds monthly contact targets.
• Service metrics: High CSAT/mystery shop scores on first contact; fast response and resolution times with low escalations.
• Operational excellence: Error-free applications and lease files; on-time rent/deposit posting with zero reconciliation variances; passes compliance audits.
• Market accuracy: Quotes availability and rates correctly; updates knowledge within 24 hours of changes; scores well on spot checks.
• Presentation ownership: 100% of scheduled show units tour-ready during business hours; no tour reschedules due to condition.
• Risk and escalation: Same-day reporting of unusual circumstances; zero unreported material issues.
• Professionalism: Consistent positive demeanor and brand representation; no incidents of unprofessional conduct.

Competencies You’ll Use

• First-Contact Service and Responsiveness; Conflict Resolution and Service Recovery
• Tour Facilitation and Persuasive Communication; Diagnostic Qualification and Fit Assessment
• Market and Inventory Literacy; Organization, Time Management, and Throughput
• Leasing Operations and File Compliance; Financial Stewardship and Cash Handling
• Outreach and Business Development; Decision Quality and Situational Judgment
• Presentation Standards and Environment Ownership; Data Integrity and Systems Proficiency
• Professionalism and Brand Stewardship; Risk Recognition and Escalation Discipline

Required Qualifications

• Strong customer service and communication skills (in person, phone, email/text) with professional demeanor.
• Detail accuracy and organization; able to manage a pipeline and meet cycle-time SLAs.
• Working knowledge of Fair Housing laws and commitment to equitable, compliant practices.
• Comfort with common software (Microsoft 365/Google Workspace); ability to learn property management/CRM systems (e.g., Yardi, RealPage, Entrata).
• Valid driver’s license and reliable transportation for occasional off-site marketing; eligible for mileage reimbursement per policy.
• Ability to work a schedule that may include one weekend day and occasional early evening events.
• Ability to walk the community, climb stairs, and occasionally lift up to 20 lbs, with or without reasonable accommodation.
• Authorization to work in the United States.

Preferred Qualifications

• Experience in multifamily leasing, property management, hospitality, or retail sales.
• Familiarity with leasing paperwork, deposit/rent posting, and move-in/move-out processes.
• Multilingual skills and knowledge of the local rental market.

Why You’ll Love Working Here

• Comprehensive Medical, Dental, and Vision insurance.
• Company-paid Life, AD+D, and Disability Insurance.
• Generous company-matched 401(k) retirement savings program.
• Paid Holidays and PTO, earned from your first day of employment.
• Tuition, education, certification, and license reimbursement.
• Clear success metrics, coaching, and growth opportunities within a reputable property management organization.

Who You’ll Work With

You will report to the Community Manager and partner closely with maintenance and vendor teams to create a seamless experience for prospects and residents.

Equal Opportunity and Compliance

Baron is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, marital status, pregnancy, protected veteran status, disability, genetic information, or any other basis protected by applicable law. We will provide reasonable accommodations to individuals with disabilities throughout the application, interview, and employment process. If you need assistance, please contact us at [HR email/phone].

We consider qualified applicants with criminal histories, consistent with applicable law. Employment is contingent upon successful completion of background checks and verification processes permitted by law (e.g., I-9 employment authorization). Driving-related duties may be subject to a motor vehicle record review consistent with policy and law.

Enhanced Responsibilities and Success Factors

• Greet and assist prospective residents and vendors, providing exceptional customer service.
• Qualify clients by accurately determining their needs, eligibility, and desirability through effective questioning and active listening.
• Conduct tours of our apartment community and available units, showcasing unique features and benefits.
• Maintain current knowledge of apartment specifications, vacancies, notices, and rental rates.
• Understand the application criteria, lease paperwork, rent collection, and move-in/move-out processes thoroughly.
• Collect and store deposits, fees, and rents while ensuring administrative accuracy and timeliness.
• Assist in implementing the marketing and leasing plan to enhance community engagement.
• Ensure model apartments are ready for show, maintaining a clean and orderly work area.
• Maintain communication with business and locator services, performing off-site marketing visits as necessary.
• Respond promptly and professionally to all resident requests and concerns, striving for effective conflict resolution.
• Maintain a positive attitude and professional demeanor at all times, contributing to a positive organizational reputation.
• Report any unusual circumstances regarding residents, staff, or the property to the Community Manager promptly.

Keywords for Indeed

Leasing Consultant, Leasing Agent, Apartment Leasing, Property Management, Multifamily, Residential Real Estate, Customer Service, Sales, Tours, Yardi, RealPage, Entrata, RentCafe, CRM, Lease-Up, Outreach, Fair Housing