Assistant Branch Manager

Assistant Sales Manager

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

This is an in-office position.

Department: 410 Branch Management

Job Summary: The Assistant Sales Manager is responsible for assisting Branch Management in supervising the staff and ensuring efficiency and effectiveness in the daily activities of branch operations while proving superior customer service incorporating the IBC Experience. Develops and promotes good community relationships.

Job Description:

Essential Job Functions:

• Manages individual, staff and branch sales performance expectations in accordance to our TSA, HPSRP, TSP and Referral Programs.
• Plan and organize outreach activities such as presentations, blitzing, and outside call activities with staff.
• Manages and motivate employees for branch growth.
• Assist and maintain customer relationships with face-to-face meetings, phone calls ad lobby time and maintain portfolio.
• Assists in facilitates daily huddles and weekly meetings.
• Analyzing sales reports (review sales performance and sales strategies)
• Assist in the development of employees through coaching, role plays, counseling (s), performance improvement plans, employee empowerment, salary cards and evaluations
• Promptly responds to customer complaints
• Understands and complies with Federal regulations and internal bank policies and procedures.
• Assist in conducting exit meetings and terminations.
• Supervises staff time and attendance
• Attends weekly or monthly management meetings
• Assist with on-the-job training
• Timely management of all branch administration job functions.
• Other duties as assigned

Skills:

• Functional Competencies:
• Problem Analysis: obtain relevant information and identify the critical elements of the situations, their implications and relevant details to choose appropriate actions.
• Focus on Results: tendency to establish objectives and monitor results for compliance.
• Openness to change openness level to understand, accept and handle new ideas or approaches. Effective adjustment to different environments.
• People Development: tendency to develop skills and abilities of personnel under his charge, through the effective planning of activities related to current and future states. Search for growth opportunities for your work team.
• Leadership: ability to inspire and guide groups and individuals towards the achievement of organizational objectives. Promote active participation.
• Organization: optimal distribution of resources and actions to reach goals, within the indicated deadlines. Structure in action plans.
• Planning: potential to establish priorities, actions and resources, managing time effectively, for the achievement of objectives.
• Initiative: initiative to undertake projects independently, to anticipate and take risks. Act.
• Decision Making: process of choosing between different alternatives, evaluating the aspects involved, reflecting judgment and opportunity.
• Operative competencies:
• Service Orientation: sensitivity to anticipate customer needs and initiative to provide timely solutions with the appropriate products and / or services.
• Focus on Quality: search for continuous improvement. Do things well at the first attempt. Awareness for performing tasks based on high performance standards. Attention to details, verification of results.
• Teamwork: inclination to participate or work in groups, be part of them, contributing to the achievement of goals.
• Sensitivity to Guidelines: understand, respect and act in accordance with the culture and organizational values. Keep track of policies, and business trends.
• Social Competencies:
• Oral Communication: ability to listen and transmit ideas and information orally and in writing so that they are clearly understood. Search for mutual understanding.
• Intrapersonal Competencies:
• Stress Management: ability to act effectively in situations of pressure or opposition. Optimum management of emotional pressure under stress.

Education & Knowledge:

• High School diploma or GED equivalent
• Some college, preferred
• Customer service working experience preferred
• Must demonstrate ability to perform