Program Coordinator, Travel

Support of Account Manager in the operation of travel programs including client and vendor correspondence. Organization of physical program files within company standards. Creation of program database for all participant information. Creation of registration materials including web registration site utilizing Cvent Registration system. Coordination of all program mailings including promotional mailings, registration mailings and final documentation mailings. Coordination of participant registration process including answering participant phone calls regarding program and registration questions. Quality Control of registrations and participant changes. Maintains contact with air vendor on day-to-day participant issues. Creation of program documentation to include copy and production of Program of Events, name badges, luggage tags, signage, etc. as well as coordination of artwork with in-house graphic artist. Updates Account Manager on all participant issues including changes or any special requests made by participants. Runs reports as required including rooming lists, participant lists, activity lists, arrival & departure lists, etc. Creation of travel staff notebooks including copies of all appropriate reports. Live up to our Extu Core Values. Performs other duties and responsibilities as required by supervisor or business Requirements 1-2 years of related work experience Experience with customer service Strong interpersonal skills to effectively collaborate across departments Ability to work in a small team environment or independently Self-starter with excellent problem-solving capabilities. Excellent verbal and written communication skills Excellent organization and planning skills Multi-tasking capabilities (individual will be assigned multiple registration projects simultaneously) High degree of flexibility Intermediate level Microsoft Office Skills -Word, Excel, PowerPoint, Outlook A bachelor’s degree in business administration, marketing, communications or related experience (Preferred) Experience with customer service in the travel industry (Preferred) Some knowledge with Cvent Registration platform (Preferred) Core Competencies Demonstrates strong organizational and planning skills in managing travel programs, including participant registration and documentation. Proficient in customer service and communication, with experience in utilizing Cvent Registration platform and Microsoft Office tools. Highest-signal resume keywords Cvent Registration Platform Customer Service Experience Microsoft Office Skills Organizational Skills Interpersonal Skills ATS Optimization Keywords Hard Skills Program Database Creation Quality Control Report Generation Registration Materials Creation Travel Staff Notebook Creation Soft Skills Problem-Solving Multi-Tasking Flexibility Team Collaboration Verbal Communication Certifications & Qualifications Bachelor’s Degree in Business Administration Bachelor’s Degree in Marketing Bachelor’s Degree in Communications Industry Keywords Travel Industry Participant Registration Vendor Correspondence Promotional Mailings Program Documentation #J-18808-Ljbffr Jobtailor