Customer Service Representative - Pediatric OP Cancer Center - Golisano

Location: Golisano Children's Hospital -9981 S. HealthPark Drive Fort Myers FL 33908

Department: Pediatric OP Cancer Center

Work Type: Full Time

Shift: Shift 1/8:30:00AM to 5:00:00PM

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

Make a Difference Every Day at Lee Health

Join Lee Health as a Customer Service Representative and become an important part of a team supporting pediatric oncology patients and their families.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

• Having a career with Lee Health offers a caring workplace culture, great coworkers, exceptional benefits package (including up to 5% retirement match and college tuition reimbursement after a year with Lee), career growth, work/life balance, and a market competitive salary.
• Monday to Friday /8:30:00 AM to 5:00:00 PM
• Must be comfortable working with pediatric oncology patients and their families on a daily basis

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers