General Manager

Pause Studio Castro is seeking a General Manager to lead studio operations and drive membership and revenue growth. The General Manager will be responsible for building a loyal client base, leading community outreach, hiring and developing the team, and owning the studio's financial performance. This is not a passive management role. It is a hands-on leadership position that requires strong sales ability, operational discipline, genuine passion for wellness, and the ability to deliver an exceptional client experience at every touchpoint. Key Responsibilities Drive in-studio sales and coach the team to convert new guests into members Develop partnerships with local businesses, wellness professionals, and community organizations Manage promotional campaigns and loyalty programs to attract and retain clients Stay current on all Pause services, products, and benefits to sell confidently with a service-first approach Achieve revenue, membership, and utilization targets Track and analyze KPIs including sales conversion, retention, and revenue Leadership & Team Management Recruit, hire, train, and manage a high-performing studio team Build a positive, collaborative culture that encourages staff development and accountability Provide coaching, feedback, and regular performance reviews Oversee scheduling, timekeeping, and payroll Lead by example in work ethic, urgency, and ownership Operational Excellence Oversee daily studio operations ensuring the facility is clean, organized, and running smoothly Implement and enforce policies, procedures, and service standards Manage inventory, procurement, and equipment maintenance Ensure compliance with safety standards including OSHA requirements and emergency preparedness Conduct safety training quarterly and respond to incident reports as appropriate Client Relations Deliver exceptional client experiences, addressing inquiries, feedback, and concerns with care and urgency Develop strategies to increase client satisfaction, retention, and loyalty Resolve client concerns promptly and professionally, turning challenges into opportunities Develop and manage the studio budget including revenue forecasting and cost control Track financial performance against sales targets, profit margins, and operational expense benchmarks Analyze financial reports and dashboards weekly to identify trends and meet profitability goals Key Performance Expectations This is a KPI-driven role. You will be measured on: Monthly revenue and membership growth Lead-to-close conversion rate Operational expense management Team performance and culture You should be comfortable tracking numbers daily and adjusting strategy accordingly. Key Skills & Abilities Sales Leadership: Proven ability to drive revenue and convert new guests into loyal members Community Builder: Comfortable representing the brand and cultivating local relationships Business Acumen: Strong understanding of KPIs, budgeting, and financial accountability Operational Discipline: Organized, systems-oriented, and detail-driven People Developer: Natural coach with a talent for motivating a team toward a shared goal Qualifications Bachelor's degree or equivalent experience 3+ years of management experience with direct team leadership (wellness, fitness, hospitality, or service-based business preferred) Proven sales ability and a genuine service-first mindset Clear, warm, and direct communicator with both staff and clients Highly organized with strong time management; able to juggle operations, people, and financials simultaneously Sound judgment and initiative; comfortable making decisions independently Willingness to work evenings, weekends, and extended hours as needed CPR/AED certification required (or willingness to obtain) Competitive and performance-driven with a service-first approach Genuine passion for wellness and the Pause mission High energy and hands-on mindset Collaborative by nature, with a talent for bringing people together Hungry to learn, quick to adapt, and open to feedback Comfortable taking full ownership of results Bonus Performance-based incentive structure with six-figure total compensation potential Benefits $500/month Insurance Stipend Perks Unlimited access to complimentary Pause modalities What Success Looks Like The General Manager builds a loyal and growing client base, establishes meaningful community partnerships, and drives consistent revenue and retention growth, all while delivering the elevated, restorative experience that defines the Pause brand. About Pause Studio Pause is a modern wellness studio dedicated to restoring the human condition through a blend of cutting-edge technologies and ancient healing practices. Offering science-backed modalities including flotation therapy, infrared sauna, cold plunge, LED light therapy, compression therapy, and IV vitamin infusion, Pause is redefining what a wellness experience can be. #J-18808-Ljbffr