Retail Team Leader (TN, Knoxville/Alcoa)

Regular Full Time About the Role Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, committed to delivering innovative breaktime solutions that enhance customer experiences. We are seeking a Retail Team Leader to support our retail merchandising operations at the branch or division level. The Retail Team Leader plays a key role in supporting retail route operations, ensuring merchandising excellence, and maintaining the highest standards of customer satisfaction and compliance. This position acts as a relief retail merchandiser during vacations, training, and open routes while helping train and coach team members to deliver best-in-class service and execution. What Five Star Has To Offer Paid vacation after 6 months. Seven paid holidays after 90 days. 401(k) retirement savings plan with company match. Comprehensive medical, dental, and vision insurance plans (individual and family coverage). Voluntary FSA, life insurance, and short/long-term disability options. Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need. Key Responsibilities Assist the Retail Team Manager and division leadership with daily retail route operations, ensuring service quality, compliance, and profitability. Provide coaching, training, and feedback to retail merchandisers, promoting consistent execution of company standards. Fill in for open or vacation routes, ensuring uninterrupted service and customer satisfaction. Load, deliver, and merchandise a variety of products including beverages, snacks, coffee, and fresh food items to client locations. Verify orders, reconcile variances, and follow operational procedures to maintain accurate delivery and inventory records. Execute all plan-o-grams, promotions, and retail initiatives as directed by corporate and regional leadership. Replenish, rotate, and display products following company SOPs and FIFO (first-in, first-out) standards. Maintain freshness and quality of perishable products by following proper refrigeration and temperature control guidelines. Clean, sanitize, and maintain all vending and micro-market equipment, displays, and checkout areas. Collect and reconcile cash and coin collections from vending and market locations while maintaining strict accuracy and security. Monitor product inventory, reorder items as needed, and ensure adequate stock levels for all assigned accounts. Conduct minor equipment maintenance such as filter replacements, cleaning, and bulb or paper changes. Maintain assigned company vehicles in a clean and safe condition; perform daily inspections and follow all DOT and company fleet policies. Support customer retention through excellent communication, timely service, and professionalism. Adhere to all company safety, loss prevention, and cash-handling policies. Promote and maintain a safe and compliant work environment; report any unsafe acts or conditions immediately. Required Qualifications High school diploma or GED and two years of retail operations, merchandising, or route experience; or equivalent combination of education and experience. Valid driver’s license and clean driving record. Must be able to consent to a drug screen and pre-employment background check. Must be able to lift 50 pounds. Ability to lift, bend, stoop, and reach throughout the route. Must be 21 to meet DOT requirements. Preferred Qualifications Merchandising experience. Route/ DOT experience. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. #J-18808-Ljbffr