Implementation Manager

BLUECARGO BlueCargo is revolutionizing the logistics industry with innovative solutions that streamline freight audit processes and enhance the tracking of millions of containers worldwide. We are a fast‑growing startup committed to delivering top‑notch products that make a significant impact on our clients’ operations. Founded by two female entrepreneurs from YCombinator’s 2018 batch, BlueCargo successfully raised a SeriesA in 2022. With strong product‑market fit, an established platform, and thousands of daily active users, we are entering a new phase of growth. Opportunity Overview We are looking for an experienced Implementation Manager with a startup mindset. Role Overview As an Implementation Manager / Onboarding Specialist, you’ll be the technical glue between Pre‑Sales, Operations, Product, Engineering and Customer Success, owning discovery, configuration, integration (EDI/API) and end‑to‑end onboarding so customers get fast time‑to‑value. You’ll work with cutting‑edge automation and our AI agents to configure rule engines and audit workflows that scale across customers and fee types. Key Responsibilities Lead customer onboarding end‑to‑end: run scoping, kickoff, configuration, testing, go‑live and post‑launch hypercare for multiple enterprise customers. Deep discovery & requirements: run technical and business discovery sessions, capture functional & non‑functional requirements, and document clear acceptance criteria. Integrations & data ingestion: deliver EDI/API/SFTP/FTP/webhook integrations; map incoming files (EDIFACT/ANSIX12/CSV/JSON/XML) to our canonical models. Platform configuration & AI agent orchestration: configure the platform (rules, rate‑manager, mappings) and work with our AI agents / prompt templates to automate audit logic and exception handling. Project management: build and execute implementation plans with milestones, owners, dependencies and risk mitigation; run weekly status calls and stakeholder updates. Testing & validation: own test plans, parallel testing, validation scripts and acceptance testing; ensure production readiness and data quality before cutover. Change management & best practices: advise customers on process changes, rollout plans, and internal enablement to ensure adoption. Handoff & documentation: ensure a smooth transition to Customer Success with complete runbooks, training materials and operational handover. Cross‑functional partner: translate operational needs into product requirements and collaborate with Engineering to scope and prioritize platform improvements. Manage multiple implementations: prioritize and juggle several implementations at different stages while keeping timelines tight and communication proactive. Qualifications Customer‑facing communication: Excellent communication skills, both written and verbal, with the ability to effectively communicate technical concepts to non‑technical stakeholders. Experience: Previous experience in operations, customer service, or account management in the logistics/transportation industry. Experience in D&D Audit and Account Payables is a plus. Analytical Skills: Ability to collect data, analyze results, and draw valid conclusions. Tech‑Savvy: Passion for technology and data, with a keen interest in leveraging tools to improve processes. Experience in EDI integration is a plus. Classification Culture: Be part of a caring, high‑impact team that values collaboration and personal growth. Benefits: Medical benefits, unlimited PTO, and a flexible work environment. Community: Work in an international, inclusive culture as part of a YCombinator‑backed company! #J-18808-Ljbffr