Crew Leader

Sonic Drive-In Crew Member

General Purpose Of Position: Trains and supports the drive-in crew members, carhops and skating carhops to provide quality food in a clean, safe and efficient manner so that guests will have an enjoyable experience at the Sonic Drive-In.

Essential Job Duties:

• Performs all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable, Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.
• Trains, monitors and coaches crew members, carhops and skating carhops in performing all Basic Station functions.
• Operates switchboard and records customer order, repeats order in a clear and understandable manner.
• Operates Drive-Thru window and sales register and makes accurate change quickly and efficiently.
• Prepares fountain drinks and ice cream items.
• Prepares food by cutting and chopping food items and cooking on grill or in fryers.
• Prepares food orders efficiently within 2-3 minute time frame.
• Packages all menu items into bags or trays and places drink orders into drink carriers.
• Serves food to customers in an efficient manner in the Drive-Thru and as necessary when working in other Basic Stations.
• Moves food product weighing up to 50 lbs into freezer and shelves stacked from floor to ceiling.
• Routinely disposes of trash by transporting bags outside and into dumpsters.
• Cleans all areas of drive-in, including mopping, sweeping, washing dishes, wiping counter-tops and emptying used grease.
• Performs frequent washing and sanitizing of: food areas, food preparation tools, and hands.

Additional Duties:

• Instructs crew members about the importance of placing guests needs first.
• Immediately responds to guest requests in a respectful manner. Reports guest complaints to an immediate supervisor and assists in resolving such complaints.
• Immediately reports all guest or employee accidents to a member of the drive-in management team.
• Monitors the drive-in working environment for potential employee issues and reports issues to a member of the management team.
• Wears required uniform and appropriate personal protective equipment as outlined in the Sonic Drive-In operations manual.
• Performs other job-related duties as assigned or required.

Environment:

• Frequent exposure to heat and hot liquid shortening while cooking.
• Frequent exposure to freezer when stocking food items.
• Occasional exposure to extreme temperatures based on variable weather conditions.

Qualifications And Job Requirements:

• Effective communication skills
• Basic math and basic reading skills
• Ability to follow directions
• Ability to work irregular hours, nights, weekends and holidays
• Ability to multi-task
• Complies with all Sonic Drive-In Policies and Procedures, and all health and sanitation laws and regulations.
• Successfully completes and follows requirements of all STAR certification and other Sonic Drive-in training programs.
• Continuous standing, bending, stooping, lifting, stretching and frequent over-head lifting will be required when staging, preparing or packaging menu items and/or cleaning.
• General knowledge and understanding of the restaurant industry or retail operations required, QSR preferred but not required.