Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Chris has been a State Farm agent for five years and leads a small, close-knit team. A lifelong New Hampshire resident, Chris brings a relaxed, work/life balanced vibe to the office, where his beloved husky, Kade, greets customers daily. He’s big on team lunches and creating an easygoing, supportive environment. Chris is also active in the community, sponsoring the Farmsteads of New England golf tournament, donating to CASA of New Hampshire, and volunteering with Habitat for Humanity.

If you're someone who values a friendly, flexible workplace with strong community roots, we’d love to hear from you.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Christopher Murray - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.