Commercial Loan Servicing Manager

Immediate opening for a Commercial Loan Servicing Manager with a very successful regional financial institution.

The Commercial Loan Servicing Manager is responsible for the administration, servicing, and operational oversight of the Bank's commercial loan portfolio, including commercial real estate, construction, C&I, SBA, and participation loans. This role serves as the primary subject matter expert for commercial loan servicing functions and is initially structured as a high-impact individual contributor position with the opportunity to build and lead a dedicated servicing team as the portfolio and operational complexity grow.


The ideal candidate combines strong technical expertise in commercial loan operations with a process-oriented mindset, excellent organizational skills, and the ability to collaborate effectively across lending, credit, compliance, and finance functions. This individual will play a key role in ensuring operational accuracy, regulatory compliance, portfolio integrity, and a high-quality borrower experience.


RESPONSIBILITIES:

• Manage day-to-day servicing activities for the commercial loan portfolio, including:
  • Loan boarding and maintenance
  • Payment processing and reconciliation
  • Rate changes and payment adjustments
  • Maturity and renewal tracking
  • Escrow and reserve administration
  • Construction draw administration
  • Collateral and covenant tracking
  • Participation loan servicing
• Ensure accuracy and completeness of loan records within the core and ancillary systems.
• Coordinate loan funding activities and ongoing servicing requirements with lenders, credit administration, and treasury management teams.
• Process and review loan modifications, extensions, renewals, assumptions, and payoffs.
• Monitor exception reports and resolve servicing discrepancies in a timely manner.
• Support servicing for complex credit structures and syndicated/participation relationships.

Compliance & Risk Management

• Ensure servicing activities comply with Bank policies, loan agreements, regulatory requirements, and audit standards.
• Maintain accurate collateral documentation, UCC filings, insurance tracking, and flood compliance records.
• Assist with internal and external audits, loan reviews, and regulatory examinations.
• Support compliance with servicing requirements where applicable.
• Identify operational risks and recommend process improvements and controls.

Operational Leadership & Process Improvement

• Serve as the primary operational resource for commercial loan servicing workflows and procedures.
• Develop, document, and enhance servicing policies, procedures, and controls.
• Partner with leadership to improve operational efficiency, scalability, and customer service.
• Participate in system implementations, upgrades, and process automation initiatives.
• Generate and analyze servicing-related reports and portfolio metrics.

Team Development & Future Leadership

• Help establish the operational framework for a scalable commercial loan servicing function.
• Participate in workforce planning and workflow design as the department grows.
• Assist with onboarding, training, and mentoring future servicing staff.
• Provide recommendations regarding staffing, technology, and process enhancements to support portfolio growth.

REQUIREMENTS:

• Minimum 5-7 years of experience in commercial loan servicing, loan operations, or commercial banking operations.
• Experience servicing commercial real estate, construction, and C&I loans required.
• Prior experience in a community bank or regional bank environment strongly preferred.
• Supervisory or team lead experience is a huge plus

For further consideration regarding this and/or other opportunities please inquire confidentially to View email address on click.appcast.io or call View phone number on click.appcast.io. All inquiries held in strict confidence. Thank you for your interest.