Operations Manager

Overview The Operations Manager Trainee (OMT) role focuses on gaining the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT completes the OM Development Program while receiving support from a direct supervisor, with the goal of independently managing a dental office in 4–6 months after program completion. Responsibilities Modeling company culture, values, standards and best operational practices based on the We Believe Behavioral Framework; actively learn to promote PDS culture and values daily Assess, hire and retain right-fit team members through comprehensive training, supervision, counseling and coaching Assess, investigate, and resolve staff and patient issues by analyzing facts to develop timely, effective, logical and creative solutions Execute the PDS Operational Model consistently to meet identified office imperatives in partnership with the Owner Dentist Drive year over year revenue and profit growth Manage expenses to achieve monthly goals and budget Show proficiency and adherence to cash management and accounting protocols Be a catalyst in team development of the Perfect Patient Experience Deliver effective leadership, coaching and mentoring to identify and implement opportunities for improvement Maintain open communications with direct supervisors to develop trust-based relationships and raise issues early Maintain a professional appearance and demeanor in accordance with company policies; address others professionally and respectfully Gain proficiency with tools and resources related to People functions (assessment, hiring, retention, performance evaluation, separation processes and compensation guidance) Ensure compliance with Company policies and with state, federal and other regulatory bodies Report weekly to the Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems By end of the development program, demonstrate competency in managing a team of Front Office and Back Office members Develop and implement an office success plan, including staff development and office protocols for efficient operations during manager absences Perform other duties assigned by the direct supervisor that improve team member development outcomes Qualifications High school diploma or equivalent Five or more years of related work experience in operational management Valid driver’s license and automobile insurance required; license to be verified by motor vehicle record check at hire Must be able to travel to multiple offices per day; reliable transportation required In lieu of a valid driver’s license, reliable alternate transportation is required to travel to multiple offices per day Travel may be planned or unplanned and is subject to change without notice Preferred Associate degree or Bachelor’s degree Five or more years of experience leading a team, mentoring and coaching subordinates Knowledge/Skills/Abilities Results oriented; energetic self-starter; sets realistic goals; persistent; prioritizes daily to achieve results Effective team builder; communicates openly; motivates and educates; assesses talent; promotes learning Patient advocate; empathetic, flexible, ethical Process-focused operator; data-driven; highly organized; proficient with operating processes and standard office software Financial acumen; understands profit drivers and local market factors Influencer with strong listening and coaching abilities; builds trust and sustains change Knowledge of dental plans, insurance guidelines, reporting systems, and business principles of profit & loss Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment Independent judgment and timely decision-making in sometimes vague contexts Ability to multitask in a fast-paced environment without compromising quality Strong written and verbal communication; ability to lead a team, coach, train, and evaluate performance Organizational skills; ability to turn chaos into order Problem-solving mindset with attention to detail Strong presentation skills Work Environment Primarily sedentary office environment; occasional field visits and driving; controlled temperature with no direct exposure to hazards Low to moderate noise; potential exposure to irate team members, vendors or patients Regularly seated or standing, keyboarding and handling of materials Occasionally lift and carry files and materials weighing up to 40 pounds Finger dexterity for data entry and use of standard office equipment Benefits Medical, dental and vision insurance Paid time off Tuition reimbursement 401K Paid time to volunteer in your local community Upon completion of the Operations Manager training program, this role will be a salaried position. Compensation: $26.50-$37.00 per hour PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members. #J-18808-Ljbffr PDS Health