Design Consultant

Job Description

Job Description

Job Title: Design Consultant

Location: Foley, AL
Employment Type: Full-Time

Position Summary

The Design Consultant plays a key role in delivering an exceptional customer experience by guiding homebuyers through the selection of standard features and upgrade options. This role is responsible for documenting and processing selections, managing change orders, and ensuring all design specifications are accurately prepared for construction.

Key Responsibilities

Customer Experience & Design Consultations

• Lead customers through design selections, including standard features and upgrade options aligned with their style and budget
• Conduct welcome calls, orientation tours, selection appointments, and final review/authorization meetings
• Educate customers on products, pricing, and design possibilities
• Ensure all selections are accurate, complete, and compliant with company policies
• Deliver a high-touch, professional experience throughout the design and construction process

Documentation & Systems Management

• Enter and manage customer selections, contracts, and change orders in company systems (e.g., NewStar Sales, CMS, BuildPro)
• Prepare and distribute all required documentation for construction and permitting
• Maintain accurate records of addenda, deposits, and approvals
• Upload and organize all design-related documentation in internal systems

Design Studio Operations

• Maintain a clean, organized, and customer-ready Design Studio
• Ensure samples, displays, and merchandising are current and properly presented
• Prepare customer files and materials ahead of scheduled appointments

Cross-Functional Collaboration

• Partner with Sales, Purchasing, Construction, and Customer Service teams to ensure alignment and accuracy
• Communicate design selections and updates clearly to internal stakeholders
• Support model home selections and inventory home design coordination
• Assist in resolving discrepancies and ensuring proper installation of selections

Technical & Layout Preparation

• Prepare detailed layouts and redlines for structural, electrical, cabinetry, flooring, and other design elements
• Review plans with customers and obtain approvals
• Ensure all documentation is complete and submitted on time to support construction timelines

Additional Responsibilities

• Monitor and manage change requests in accordance with company policies
• Review deposit reports to ensure timely collection
• Provide feedback on product offerings and design library updates
• Participate in training and ongoing professional development

Qualifications

Education & Experience

• Associate degree in Design, Business, Marketing, or a related field preferred
• Equivalent work experience may be considered in place of education
• Experience in homebuilding, interior design, construction, or a related field is a plus

Skills & Abilities

• Strong knowledge of construction processes and customer service principles
• Excellent communication, organization, and time management skills
• Ability to manage multiple priorities with strong attention to detail
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Experience with CRM and construction software (e.g., NewStar) preferred
• Strong problem-solving, analytical, and interpersonal skills

What We’re Looking For

• A customer-focused professional with a passion for design and homebuilding
• A detail-oriented individual who thrives in a fast-paced environment
• Someone who can balance creativity with technical accuracy