Senior Systems Engineer

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

This role sits at the intersection of grid reliability, customer impact, and global collaboration . As part of Itron's expanding Global Managed Services organization, you'll support missioncritical Demand Response and Distributed Energy Management solutions that electric utilities rely on to keep communities resilient-especially during peak demand and grid stress events. You'll work with a diverse, global team across the U.S., Hungary, and India, gaining deep technical ownership of complex, realworld systems while directly influencing service quality, system performance, and customer trust. For technologists who thrive on solving complex problems that matter, this role offers meaningful impact, technical depth, and longterm growth within Itron's energy transition mission. Duties & Responsibilities

• Gain deep technical and functional expertise in Itron's Distributed Energy Management (DEM) and Demand Response solutions delivered as managed services to predominantly North American electric utility customers.
• Support missioncritical systems that span device, network, and application layers to reliably deliver load control and grid resiliency outcomes when needed.
• Collaborate authentically and crossfunctionally with global peers in the U.S., Hungary, and India, as well as with internal engineering, product, and customer support teams.
• Deploy, configure, and upgrade system components of IntelliSOURCE in both test and production environments with a strong focus on stability, performance, and customer impact.
• Contribute to customer acceptance testing and validation of system upgrades to ensure highquality, lowrisk releases.
• Troubleshoot and resolve complex, multilayer issues across applications, databases, operating systems, and infrastructure in Linuxbased environments.
• Investigate, document, and track issues related to software, processes, data, and hardware, ensuring accountability and timely resolution.
• Partner with engineering and product teams in the bug resolution lifecycle to ensure fixes do not negatively impact existing customer environments.
• Prepare technical briefings, reports, and evaluations related to system performance, efficiency, capacity, and utilization.
• Create and maintain clear, accurate technical and training documentation to support internal teams and enable consistent service delivery.
• Train and mentor internal employees on system configuration, troubleshooting, and operational best practices.
• Operate in an agile, customercentric managed services environment with minimal travel required and standard business hours aligned to the employee's local time zone.

Required Skills & Experience

• 5+ years of related experience supporting enterprisescale applications in a Linuxbased production environment , preferably within a managed services or SaaS delivery model.
• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent professional experience.
• Strong database administration expertise , including handson experience with:
  • MySQL, PostgreSQL, and Microsoft SQL Server
  • Database configuration, performance tuning, and query optimization
  • Replication architectures (e.g., primary/replica, master/slave) and highavailability concepts
• Advanced proficiency in SQL and database troubleshooting within production systems.
• Experience debugging complex issues using application and system logs across distributed environments.
• Working knowledge of scripting for automation and diagnostics (preferably Python or similar languages).
• Proven ability to work collaboratively and accountably across global teams while supporting missioncritical customer systems.
• Strong written and verbal communication skills, with the ability to document technical concepts clearly for both technical and nontechnical audiences.

Preferred Skills & Experience

• Knowledge of electric utility Demand Response, Distributed Energy Resources (DER), or Energy Efficiency programs.
• Exposure to source code management and defect tracking systems (e.g., Azure DevOps / VSTS, GitHub).
• Experience with secure file transfer technologies (e.g., SFTP , CLEO) and encryption concepts.
• Familiarity with ticketing and service management platforms such as Salesforce, Remedy , or similar tools.
• Experience with MySQL database replication, failover strategies, and monitoring in highavailability environments.
• Exposure to Microsoft SQL Server Reporting Services (SSRS) or enterprise reporting solutions.
• Background supporting systems used by field operations or operational technology environments.

Benefits Info:
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location. The base salary is $96,000-165,000 annually. This position is eligible for our annual bonus program.

#LI-EP1

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at View phone number on click.appcast.io or email View email address on click.appcast.io.

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: