Desktop Support Engineer - L2
Forhyre
Job Description
Job Description
We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.
If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.
You should also be familiar with remote troubleshooting techniques.
Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
Responsibilities
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
Requirements
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Desktop Support Engineer - L2 in Downers Grove, IL vacancy
$120k - $130k
...across diversified end markets including transportation, medical, aerospace and defense, and industrial. We are at the forefront of supporting innovating life-changing technology, focusing on quality to keep people safe, healthy, and happy. POSITION SUMMARYThe System...SuggestedFull timeFor contractorsWork at officeLocal areaRemote workCTS Corporation
Lisle, IL6 days ago- ...are unable to sponsor at this time.Note:-This is a Contract job opportunity for you.Only US Citizen, Green Card Holder, GC-EAD, H4-EAD, L2-EAD, OPT-EAD & TN-Visa can apply.No H1B candidates, please.Please mention your Visa Status in your email or resume.** All your...SuggestedContract workH1b
Sonsoft
Naperville, IL3 days ago - ...Information Technology, Programming, Computer Science, Computer Engineering or the equivalent in related work experience.This position... ...regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work...SuggestedFull timeWork experience placementWork at officeImmediate start
Kemper Corporation
Downers Grove, IL7 days ago - Company DescriptionSonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled...Suggested
Sonsoft
Oak Brook, IL5 days ago - ...Technical Support Analyst After that this will be remote however must be able to travel into the office 2 or 3 times per year or as needed... ...via case files. We handle all aspects of the vehicle minus the engine and transmission. 25,000 casefiles were supported in 2023 and 1...SuggestedRemote work
VIVA
Lisle, IL20 hours ago $94.4k - $155.8k
...addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our...Work at officeLocal areaNight shiftTravelers
Downers Grove, IL2 days ago- ...Position Overview MetroSys is seeking a Systems Administrator to provide onsite support for Microsoft infrastructure, identity management, endpoint administration, and cloud services. This role is ideal for an experienced administrator who can independently manage...Temporary work
MetroSys
Lisle, ILmore than 2 months ago $115k - $130k
job summary: The System Administrator is a hands-on technical role responsible for maintaining and modernizing technologies within the our client's global organization. This position requires advanced Windows and VM Administration skills, with current hands-on experience...Permanent employmentTemporary workWork experience placementWork at officeRemote workLisle, IL2 days ago$27 - $34 per hour
...organization, apply now. We are currently seeking a Onsite End-User Support and Backup Technician - Lisle, IL to join our team in Lisle,... ...focus of work activity is predominately routine. • They desktop may make policy recommendations to their managers and be an escalation...Temporary workWork at officeRemote workFlexible hoursNight shiftNTT DATA, Inc.
Lisle, ILmore than 2 months ago- REMPREX is seeking a Level I Support Technician for on-site work at our Lisle, IL corporate office. You will configure, maintain, and troubleshoot Automated Gate System (AGS) hardware and software, create and manage trouble tickets, and provide responsive client support...Work at office
- REMPREX, LLC in Lisle, IL is seeking a Level II Support Technician to configure, maintain, and troubleshoot Automated Gate System (AGS) at intermodal terminals. You will create Trouble Tickets, resolve issues, and perform preventative maintenance to ensure continuous operation...Night shift
- Ntiva, Inc. in Lombard, IL seeks a Service Desk Technician to deliver top-tier client support and hands-on IT expertise. You will troubleshoot Windows and macOS, answer calls, handle tickets end-to-end, and contribute to AI-driven automation initiatives. Ideal candidates...
- Ntiva Branding is seeking a Service Desk Technician to join the team onsite in Lombard, IL. You will be the first line of support, handling client calls and emails, triaging tickets, and ensuring timely resolutions while interacting with AI to validate automated solutions...Monday to Friday
- The Level I Support Technician role requires an individual with expert technical skills to configure, maintain, and troubleshoot systems... ..., Illinois, REMPREX specializes in the operation, support and engineering of intermodal terminals and ports nationwide. We specialize in...Permanent employmentFull timeTemporary workFor contractorsWork at officeLocal areaFlexible hoursShift workNight shift
- ...to the Application Operations Manager in the Technology Department. This role is responsible for providing technical and functional support for the CXOne application suite of products used by Inspira. This position serves as a supporting interface with the Operations and...Remote work
Inspira Financial
Oak Brook, IL4 days ago $35k - $50k
...solutions to complex challenges, and proactive support. With strategic locations across the U.S... ...user accounts and prepare laptops and desktops for deployment Record clear, detailed... ...Computer Science, Information Systems, Engineering or other related discipline preferred...Work experience placementWork at officeRemote workWork visaMonday to Friday- The Level II Support Technician role requires an individual with expert technical skills to configure, maintain, and troubleshoot systems in support of the Automated Gate System (AGS) at intermodal terminals, maintained by REMPREX Information Technology (IT) Support. The...Permanent employmentFor contractorsWork at officeMonday to FridayShift workNight shiftDay shift
- ...required. The successful candidate will work on various substation engineering projects including detailed design for high voltage substation... ...'s corporate culture that empowers employee advancement with support for career and professional development and engages with staff...Temporary workWork at officeFlexible hours
- ...Employee discounts Flexible schedule Free uniforms Paid time off Parental leave Job description: Event Setup Crew (AV Support) Job Summary We are hiring reliable, customer-service oriented event setup crew to support live events and hotel functions. You...Flexible hoursAfternoon shift
LUXAV LLC
Oak Brook, IL20 hours ago $30 - $50 per hour
...structures and equipment •Travel up to 50% throughout North America to support field operations. •Perform field measurements to gather data for analysis and reporting •Collaborate with engineers to create effective repair plans based on assessment findings •...Work at officeLocal areaBrindley Engineering
Lisle, IL5 days ago$25 per hour
...Jacuzzi Group has been providing innovative wellness solutions for 70 years. We are seeking a skilled and customer-focused Desktop Support Technician to join our Information Technology team in Roselle, IL. In this hands-on role, you will serve as the primary IT support...Work at officeRemote workJacuzzi Group
Roselle, IL16 days ago$17 - $20 per hour
...Electronic Game Support / Maintenance Technician Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class...Hourly payImmediate startShift workNight shiftWeekend workPuttshack
Oak Brook, IL20 hours ago$24.7 per hour
Desktop Support Technician (Naperville, IL Onsite) What to expect when you join Sikich Team members at Sikich have a lot in common while also being part of a rich and varied group of contributors, creating a distinct and thriving culture. Chief among our commonalities...Full timeContract workWork experience placementWork at officeLocal areaRemote workRelocationFlexible hours- ...relationships with State of Illinois agencies. Please learn more about us on Job Title: Tier 1 Help Desk / Application Support Specialist Location: Alert IT Solutions Inc. 6900 Main Street, Suite 204, Downers Grove, IL (Onsite) Client: Illinois Department...Contract work
Alert IT Solutions
Downers Grove, IL5 days ago - Depot Systems Support AnalystConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted... ...depot system issues, customer rate and pricing problems, desktop support issues, and other technology problems that impact daily...Local area
$60k - $70k
...analyst who will be responsible for onsite support as well as inbound calls and tickets... ...learning, collaborate with our adept Systems Engineers, and enhance your skillset. Your role is... ...networking questions, access via Remote Desktop, MacOS support, and other Level 1-2...Full timeWork at officeRemote workNight shift3 days per week1 day per weekCortavo
Elmhurst, IL2 days ago$87k - $98k
...a well-established manufacturing organization as a Technical Support Specialist. This is a hands-on technical customer support role... ...gathering information and collaborating with internal service, engineering, quality, and other technical teams. Create, manage, document...Full timeCypress HCM
Wood Dale, IL20 hours ago$101.73k - $114.58k
...Reporting to the Continuous Improvement Manager in Production Engineering, the Global Engineering Systems Administrator serves as Engineering... ...improvement, and partners with IT and other enterprise support functions where infrastructure, security, deployment, integration...Local areaWorldwideG&W Electric
Bolingbrook, IL3 days ago- ...ecosystem, including PTC Windchill and its integrations with engineering, manufacturing, and enterprise business systems. This role provides... ...solutions, resolve technical issues, manage enhancements, and support digital platform roadmapsProvide day-to-day application...Local areaWorldwide
G&W Electric
Bolingbrook, IL4 days ago - Ntiva, Inc. seeks a Service Desk Technician to be the first line of defense for our clients, delivering top-tier IT support and customer service. You will troubleshoot Windows and Apple devices, interact with AI for triage and resolutions, and maintain detailed ticket documentation...Remote job
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Desktop Support Engineer - L2. Be the first to apply!
Related searches
- support scientist Downers Grove, IL
- behavior support Downers Grove, IL
- product support Downers Grove, IL
- support services Downers Grove, IL
- logistics support Downers Grove, IL
- technology support Downers Grove, IL
- part time support Downers Grove, IL
- information technology support Downers Grove, IL
- software support Downers Grove, IL
- noc support Downers Grove, IL