Cashier Teller II, 204, Administration

GENERAL SUMMARY

Provides customer service in person, via phone, or email; computes charges and receives payments.

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Processes payments, reviews accounts, and runs reports.
• Obtains and records customer information in system.
• Provides customer service by answering question and addressing concerns, in person, on the phone, or via email.
• Opens and distributes mail to others.
• Handles petty cash.
• Inputs requisitions in software.
• Develops various reports as required
• Assists with gift shop.
• Performs related work as required.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Knowledge of City ordinances.
• Knowledge of modern office procedures and methods including computers and applicable software.
• Knowledge of English grammar, spelling, and punctuation.
• General Accounting Principles and Practice.
• Cash handling procedures.

Skills and Abilities:

• Ability to maintain accuracy and attention to detail.
• Skill in organization and time management.
• Skill in performing a variety of duties, often changing from one task to another of a different nature.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to meet schedules and deadlines of the work.
• Ability to maintain the confidentiality of information and professional boundaries.
• Ability to take and follow directions from supervisors.
• Ability to project a positive and professional image of the City of Laredo.
• Ability to utilize Microsoft Excel and Microsoft Word.

WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS

Physical Effort Requirements

Position will have the following exposures

• Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
• Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.
• Frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk.
• Exerting up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.

Work Environment Locations

Never

• Confined space

Seldom

• Construction site
• Vehicles
• Warehouse environment

Sometimes

• Office or similar indoor environment
• Street environment (near moving traffic)

Frequently

• Outdoor environment

Exposures

Seldom

• Individuals with known violent backgrounds
• Extreme cold (below 32 degrees)
• Communicable diseases
• Moving mechanical parts
• Toxic or caustic chemicals or substances

Sometimes

• Individuals who are hostile or irate
• Fumes or airborne particles
• Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)

Frequently

• Extreme heat (above 100 degrees)

Travel

Never

• Local travel
• Regional travel
• National travel
• International travel

Required Education and Experience

• High School diploma or G.E.D. equivalency.
• At least two (2) year of experience in bank telling, payment processing, cash handling, or customer service.

Foreign Education

Applicants who have completed education outside of the United States must submit a foreign credential evaluation completed by a professional credential evaluation agency that is a member of the National Association of Credential Evaluation Services (NACES)or the Association of International Credential Evaluators (AICE). The evaluation must verify the U.S. equivalency of the degree and identify the comparable U.S. degree level. Applicants are responsible for obtaining and submitting the required evaluation documentation.

Note

The City of Laredo is not responsible for any fees associated with obtaining a foreign credential evaluation or educational equivalency documentation.

Valid Licenses or Certifications

• Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.

As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.

Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.

Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.

A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at View phone number on click.appcast.io two days prior to the scheduled interview and/or test if applicable.

City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.