Loan Servicing Specialist

Commercial Loan Servicing SpecialistThe Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as an eight-year winner of the NorthCoast 99 award, which recognizes the 99 best employers for top talent in Northeast Ohio. This full-time position is located on-site at our Operations Center, in Millersburg, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.Summary: Under the direction of the Loan Servicing Manager, the Commercial Loan Servicing Specialist is responsible for managing both electronic and physical commercial loan files, securing lien positions on pledged collateral, and verifying the accuracy of loan documentation. This role supports loan officers and other departments with loan-specific documentation, financial tracking, and quality assurance throughout the loan lifecycle—including onboarding, servicing, and payoff. The position also provides customer service support to internal staff and external clients, helping to resolve inquiries related to loan servicing activities.Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Loan File ManagementMaintain new, current, and paid loan files.Verify document accuracy and file according to physical and electronic protocols.Track and manage documentation exceptions, including originals required for safekeeping.Customer and Employee SupportRespond to inquiries from customers and employees via phone, email, and in person.Investigate and resolve loan-related errors or discrepancies.Provide assistance to banking centers and lending officers regarding loan documentation and exceptions.Collateral and Lien ManagementAct as title clerk for the department.Record and release liens on mortgages, titles, and UCC filings.Ensure proper lien positions are obtained for pledged collateral.Review and verify collateral documentation.Maintain collateral register for physical collateral stored in the collateral vaultBackup quality control reporting on new mortgage loans and all investor quality control reportingDocument and Compliance TrackingMaintain and monitor a tickler system to track the following:Financial statementsInsurance certificatesUCC filingsRequest and follow up on financial statements from customers and third-party providers.Operational and Administrative TasksBalance internal accounts related to loan servicing activities.Administer the commercial loan participation program.Serve as a backup to other roles within the Loan Servicing team as neededDemonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.Education:A high school diploma or General Education Degree (GED) is required. A minimum of one year of related work experience; or equivalent combination of education and experience.Summary of Employee Benefits:Competitive base wageIncentive compensation and profit sharingComprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance – (plan and/or benefits eligibility requirements apply)Paid time off for vacation, illness, bereavement, and jury duty401(k) with an employer match and on-site advisersEmployee Assistant Program (EAP) with free access to mental health resourcesComprehensive wellness program with financial incentives to promote a healthy lifestyleTraining and professional development opportunities to help you reach your long-term goalsPaid holidays available immediately upon hireVolunteerism opportunities to give back to our local communitiesThe Commercial & Savings Bank is an Equal Opportunity Employer.