Privacy Operations Manager-Vice President

Job Description

Play a pivotal role in shaping our privacy strategy and culture. You’ll drive innovation while ensuring compliance with evolving privacy regulations and internal standards. Collaborate with senior leaders and cross-functional teams to build a robust privacy framework. Grow your career by leading impactful initiatives and influencing privacy practices across the organization. Be part of a team that values expertise, leadership, and continuous improvement.

As a Privacy Operations Manager within the Data Privacy Product Team, you will lead the development and execution of privacy controls and risk management strategies. You will serve as a trusted advisor and subject matter expert, collaborating with stakeholders across Legal, Compliance, Risk, Product, Data & Analytics, and Technology. Your work will ensure alignment with firmwide privacy requirements and drive continuous improvement of privacy processes. You'll foster a culture of privacy by design and deliver operational results through effective team leadership. This role offers you the opportunity to influence business decisions and protect customer trust.

You will oversee privacy incident response, risk assessments, controls implementation, and the processing of consumer privacy requests. You'll lead a team of privacy professionals and educating business units on privacy best practices. You’ll maintain and update privacy documentation, support regulatory engagement, and collaborate on cross-business privacy strategy. Your expertise will help translate complex privacy requirements into practical solutions. You'll be in a highly visible role with significant impact on the organization’s privacy posture.

Job responsibilities

• Manage team that leads investigations of privacy incidents and coordinates remediation and root-cause assessments
• Collaborate with Compliance and Legal to manage escalations and regulatory notifications
• Develop and maintain privacy governance frameworks, policies, and standards
• Oversee key risk indicators, metrics, and reporting related to privacy risk and control effectiveness
• Drive continuous improvement of privacy processes, controls, and documentation
• Design and implement mitigation strategies to reduce privacy risk exposure
• Advise business teams on privacy implications for new initiatives and third-party relationships
• Build and oversee implementation of privacy controls across data and systems
• Develop, measure, and report on privacy metrics and control performance to senior leadership
• Lead a team of privacy professionals to deliver operational results
• Drive privacy awareness programs and deliver training for privacy operations and risk owners

Required qualifications, capabilities, and skills

• 5+ years of experience in operations management, privacy, or data protection risk management
• Strong analytical, problem-solving, and strategic thinking skills
• Excellent communication skills with ability to influence senior leadership
• Proven leadership experience managing teams and executing large-scale initiatives
• Familiarity with data management, data architecture, and data analytics
• Comfortable working in a matrixed, cross-functional environment
• Demonstrated ability to manage multiple complex projects and deliver results in a fast-paced environment
• Experience developing and implementing privacy training and awareness programs
• High level of integrity, discretion, and professionalism in handling sensitive information

Preferred qualifications, capabilities, and skills

• Ability to translate complex privacy or data requirements into practical business solutions
• Experience with incident response, investigation, and remediation of privacy breaches
• Experience building data frameworks and operationalizing data risk management
• Experience educating and influencing business units on data concepts or privacy by design

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.