Content Merchandising Specialist

Job Description

Job Description

Join Vacatia and Shape How Travelers Discover Their Next Vacation

Location: Portland, OR (Hybrid) or Remote – United States

About Vacatia

Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We're building the next generation of travel lifestyle products that blend vacation ownership, loyalty, and modern booking experiences to create smarter, more connected journeys for our owners and guests.

As we continue to grow, we're looking for a Content Merchandising Specialist to ensure every resort listing within the Club Vacatia experience inspires confidence, builds excitement, and helps travelers find their perfect vacation. If you're passionate about quality, have an exceptional eye for detail, and enjoy combining content, technology, and hospitality, this is an opportunity to make a meaningful impact.

Why You'll Love Working at Vacatia

Create First Impressions That Matter

Shape the content customers rely on when choosing their next vacation, directly influencing booking decisions and customer confidence.

Own the Customer Experience

Take end-to-end ownership of resort listings, ensuring every image, description, amenity, and detail reflects the quality of the Vacatia brand.

Partner Across the Business

Collaborate with Product, Engineering, Marketing, and resort partners to continuously improve the customer experience across the Club Vacatia platform.

See Your Impact

Your work directly contributes to customer engagement, conversion, and revenue by ensuring resort content is accurate, compelling, and easy to discover.

Grow Your Career

Whether you're early in your career or bringing previous merchandising experience, you'll have the opportunity to develop your skills while helping shape one of Vacatia's most important customer-facing experiences.

Your Impact

• Curate and merchandise resort listings within the Club Vacatia app, ensuring photography, descriptions, amenities, resort details, and SEO metadata are accurate, complete, and engaging
• Own listing quality throughout its lifecycle—from onboarding new resort content to regularly auditing existing listings for accuracy and completeness
• Partner directly with resort teams to gather, verify, and refresh photography, amenities, and property information
• Collaborate with Product and Engineering teams to improve how resort content is presented and enhance the overall customer experience
• Maintain consistent content standards and brand quality across all resort listings
• Identify opportunities to improve listing quality, organization, and discoverability through continuous optimization
• Ensure customers always have access to trustworthy, up-to-date information that helps them confidently book their next stay

What You Bring

• Relevant experience in content merchandising, digital content management, e-commerce, marketplace listings, hospitality, travel, marketing, or a related field
• Recent graduates with strong internship or hands-on experience are encouraged to apply
• Exceptional attention to detail with the ability to identify inconsistencies, errors, and opportunities to improve content quality
• Strong organizational and project management skills with the ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills, with confidence working across both internal teams and external resort partners
• A proactive, ownership-oriented mindset with a commitment to delivering high-quality work
• Passion for hospitality, travel, customer experience, and creating exceptional digital experiences

Nice to Have

• Experience working with content management systems (CMS), merchandising platforms, or digital publishing tools
• Experience creating or managing marketing content that drives customer engagement and conversion
• Background in hospitality, travel, vacation rentals, or marketplace platforms
• Familiarity with SEO best practices and digital merchandising principles

Join Us

Join Vacatia and help create the digital experiences that inspire unforgettable vacations. As our Content Merchandising Specialist, you'll play a critical role in showcasing our growing portfolio of resorts while ensuring every customer has the information they need to book with confidence. If you're passionate about content quality, customer experience, and hospitality technology, we'd love to hear from you.